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WAITING EXPERIENCE

WAITING EXPERIENCE. Waiting experience I.e. COMMUNITY Ali / Britt / Christian / Kamilla / Troels. We are interested in improving the waiting experience at bus stops.

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WAITING EXPERIENCE

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  1. WAITING EXPERIENCE Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  2. Waiting experience I.e. COMMUNITYAli / Britt / Christian / Kamilla / Troels Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  3. We are interested in improving the waiting experience at bus stops. Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  4. User Research so far ACTIVITIES WE RUNI.e. 1) We have interviewed bus passengers of all ages in Copenhagen. 2) Face to face interviews3) We visited bus stops and asked those waiting for a bus. The interviews were done during the day and lasted between approx. 5 - 15 minutes. Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  5. Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  6. Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  7. Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  8. Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  9. User Research so far KNOWLEDGE WE RAISEDI.e. 1) “Make conversation instead of counting minutes”2) Both Copenhagen passengers and Ringsted passengers had similarities and differences in experiencing the waiting. Bus passengers from Ringsted experienced the waiting as a social event, while Copenhagen bus passengers experienced the waiting as something to get over it.3) Even though we tried to avoid focus on time, bus passengers found it difficult to let go - their main experience of waiting was time itself. Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

  10. We want to develop a project to change peoples waiting experiences. I.e. We realized that commuters tend to feel bored or irritated while waiting for a bus. We therefore decided to create a better atmosphere at the bus stop. Interaction Design at ITU, Fall 2006 Simona Maschi and Heather Martin

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