SharePoint Wiki Plus and Amdocs Pedia case study. Nimrod Geva email@example.com KWizCom. Introduction. KWizCom Business Card Founded in 2005 Headquartered in Toronto Global provider of add-ons and services 3000+ customers worldwide
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and Amdocs Pediacase study
KWizCom Business Card
Business Target:Deliver innovative and cost-effective add-ons, enabling customers to deploy excellent Microsoft SharePoint and Dynamics CRM solutions faster than ever and at no risk.
Moving from local, separate ways of managing professional information to one shared, consistent pool
Making the writing and use of content easy
Allowing teams to work
locally and affect globallyWe’re talking about…
Phase I – implemented for product and technology experts in one major group
18000 visits monthly by 1500 professionals
Over 400 new content pages per monthWho’s using Amdocs Pedia?
No need to download/upload large files/documents
No rigid hierarchy – a network of intuitive links between pages
Links are based on topics. Topics become page names. No need to know file locations. No URLs
Easy to create new pages and categories
Automatic version management allows everyone to write, yet keeps content safe
Interactive environment – favorites, subscriptions, discussions, ratingWhat is a Wiki?
A large shared “notebook” that everyone can easily write in, at any time
A single, shared, cross-corporate knowledgebase instead of many separate knowledge “islands”
Professional knowledge sharing between related projects
Global company, wide spectrum of products and services, yet focused on providing a unified customer experience
Matrix organization. Many expert groups. Distributed worldwideWhy use it?
Corporate KM methodology, directive from business units’ managers
Requirements from experts in the work groups
Some teams employed local solutions, each different and unique. There was need for a comprehensive, congruent solution
An integration and implementation process was initiated, working with groups to meet their needs, yet bring all “onto the same page”How did it start?
Beginning with “out of the box” SharePoint Portal 2007 wiki – Amdocspedia 1.0, April 2007
Step by step implementation, working with groups,
Defining requirements with knowledge champions and users
Designing WikiPlus – June 2007
DevelopmentStarting the journey
Fine tuning of usability and configuration
Migration of content(Amdocspedia 1.0 still available but read only)
Full switch to Amdocspedia 2.0 -April 2008The journey (Continued)
Planned together with the users, with their needs in mind
Integrating the wiki and placing it in context of:
How people work
A comprehensive suite of solutions
Focused planning, define what to use the wiki for and what not to use it for
A successful partnership model
Worked with leading managers and knowledge champions within the groups - network, round tables, Both top-down and bottom-up
Standard solution, Maximize the SharePoint investment?What made it a success
Full Taxonomy management solution
Intuitive and flexible categorization, using multiple tags
Multiple tags for pages
Master tag cloud and tag index
Easy email and RSS subscriptions for pages and/or tags
A discussion area for each page
Improved content editor
Easily add images, create links and attach related files
Create and manage tables
Content RatingThe Wiki Plus features
Content lifecycle management
New reporting capabilities, such as report of the top contributors
Wiki content templates
Automatic table of contents (TOC)
Export to PDF/WORD
True SharePoint integration- No separate maintenance costs!Wiki features (continued)…
Or by their ratings
The Tag Pages List page displays all pages that were tagged to the selected tag.
Subscribe to this category and get email alerts for new/updated content
Clicking the “Check forms authentication” page link opens this wiki page in View mode.
Content(with forward links)
Subscribe to alerts on this page
Edit the page
Edit any of the forward links (this will create a new wiki page)
Find other pages connected to related categories/tags
Rate this page
You can clone an existing page
(and save a lot of time )
Content snippets allow you to share reusable pieces of content
You can easily save a page as a new content template
Wiki Markup snippets(for wiki beginners that are not skilled wiki authors)
Full rich text Web & Wiki editor
Enhanced management of images, attachments and links
Easy management of Wiki page links
Easily create a link to new wiki pages or to existing wiki pages)
You can insert links to wiki pages located in other sites!
Easily implement a distributed structure!
Easily locate other wiki pages by using customizable SharePoint views
Easy management of images
Need to include an image?
Simply click the “Image Manager” button
You can select existing images from your SharePoint libraries.
Can’t find it?
No problem – you can upload a new one and include it in your page in one click!
Upload your requested file and it will be shared with all other wiki authors.
Easy management of file attachments
Need to attach documents/files to your Wiki page?
Simply click the “Document Manager” button
Same as in pictures – You can select an existing file or upload a new one and attach it to your wiki page.
Include content snippets
Clicking the “Order Confirmation” option will add this shared piece of content to the page
We have a standard order confirmation message we use in many pages.
In order to use it I will click the “Content Snippets” button.
Share useful, reusable, rich-content snippets!
Web 2.0-style tagging
When you enter a tag, the auto-complete feature shows you all existing tags(which can be filtered by views/permissions)
Click the “Browse” button and select categories:
In this mode authors are only allowed to select from centrally managed categories.
(You can select you preferred tagging methodology)
Categorize your page by checking the required categories in the category tree
Avoid obsolete content - make your content always relevant and accurate!
Readers will see the “Out of date” label(If the page owner did not renew the page on time)
Automatic Table of contents
You can edit parts of a page
Concrete information on how your KM solution is being used.
Example: which pages were viewed most in the last month?
It is all standard SharePoint building blocks..
Wiki Plus Library Definition
Wiki Plus Content Type
Custom Field Types:
Wiki Plus Master Page
Web Part pages and web parts
Wiki Plus Site Template
Wiki Plus Feature
Enables the implementation of a
tailored business solution