Training Programme – Introduction

1. Training Programme – Introduction Estimated cost of a three year assignment = $ 1 MILLION (Source: Brewster 2001) Cross cultural training is vital if organisations are to avoid high levels of expatriate failure rates (premature returns) (Source: Black and Medenhall 1990) IBCT – A little cultural knowledge goes a long way Done well, expats say cross cultural training makes their moves easier, especially when it focuses on practical information about their host country, Done poorly, they add, it is a waste of money and time. (Source: New York Times) Failure can cause – Damage to company and company's Global image. (Source Evans 2002)

2. Training Programme – Aims and Objectives Source: Harzing & Ruysseveldt, 2004: 286

3. Training Programme – Phase 1 (Type of assignment) Strategic Business Development Manager • Strategic / executive – Developing the China operations market base • Strategic assignments require a high level of CCT • Current organisational culture, strategy and structure considered when developing training program • Analysis of Job Description and Job Content factors • Job description factors are general duties, tasks and expected functions • Job content factors are; achievement, quality of output and levels of responsibility • Position specific competencies defined and incorporated into the training program

4. Training Programme – Phase 2 (Determine training needs) Organisational Analysis Organisational review in line with corporate culture and global standardisation of HR policies, in support of Global strategy. The Expatriate Analysis • Skill requirement review • Prior experience • Existing cross cultural knowledge • Existing levels of cross cultural skill • Perception of CCT Analysis of... • Personality Characteristics • Flexibility and Openness • Intercultural Abilities • Communication Style • Cross Cultural Awareness • Acceptance of Cultural Differences • Also family needs (where applicable) Analysis of the individuals perception of CCT and Global secondment, to assess which training techniques are best suited. This assessment will highlight the individuals intercultural communication style allowing us to further tailor the training to the individuals needs. The Assignment Analysis Position specific competences – Main duties and responsibilities of the assignment, and appropriate associated cultural skills

5. Training Programme – Phase 3 (Goals and measures) Short term Cognitive goals Cultural considerations in: Purpose, value and benefits of the assignments Affective goals Affective measures in managing the perceptions of the new Culture Behavioural goals Successfully interacting with other cultures. Long term Continual improvement plan Repatriation ECCT ? Workshops Set the standard for future assignments. Responsibility hand over

6. Training Programme – Phase 4 (Developing and delivering the training programme ) Effective cross cultural interaction and understanding of cross cultural differences Instructional content Instructional methods Sequence of training sessions

7. Training Programme – Phase 5 (Evaluating the training programme ) Developing outcome measures Short term goals Developing outcome measures Information gathering – Establishing effectiveness Benefits gained Cognitive, affected and behavioural changes. Training amendments and changes for the future Long term goals Adjustment measures Questionnaires Integration back into native country Support group Telephone support line “24 hour” availability

8. Training Programme – Timescales Training Schedule and Timescales

9. Training Programme – Beneficial outcome and conclusions De Beers : Working Successfully with the Japanese "The Japanese briefing, IBCT delivered to key De Beers LV personnel, provided not only an invaluable insight into working effectively with our Japanese counterparts but also an understanding of Japanese society and values – key to the success of our new operations in Japan." Shearman & Sterling: Working Successfully across Cultures “IBCT training was particularly interactive and provided our teams with an insight into cultural differences and how to maximise cross cultural relationships.” Ashurst: Developing Employees for International Success “The cultural awareness and language training offered by IBCT has given our trainees going on international secondment the key knowledge and skills that make their settling into a new country that little bit less daunting!