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Enhancing Regulatory Procedures Through Comprehensive Survey Software

Explore the benefits and challenges of using survey software for regulatory excellence. Learn how to create, send, and analyze surveys to improve processes and gather valuable feedback from stakeholders. Evaluate the NCMB online renewal, application, and complaint process through user feedback.

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Enhancing Regulatory Procedures Through Comprehensive Survey Software

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  1. “Promoting Regulatory Excellence Through Surveying” Hari Gupta

  2. Online Surveys - Agenda • Getting Started • Survey Software • NCMB Survey experience • CLEAR Survey Results

  3. Getting Started • Evaluate NCMB Online Renewal • Evaluate NCMB Online Applications • Evaluate Complaint Process • Future uses: • NCMB Website • Internal Staff • Medical Board Members

  4. Getting Started (cont) • Google

  5. Getting Started (cont) • Cost • Monthly/Annual fees • Contract • Termination • Ease of Use • Creating a survey • Adding survey link to application • Trial period • Demo

  6. Getting Started (cont) • Scope of Survey software • Expand existing survey • Add multiple surveys • E-mail survey • Create link to survey

  7. Getting Started (cont) • Pros • Capture user feedback • Modify software to meet user needs • Improved application • Cons • Capture user feedback • Mostly negative • Cost – time and money

  8. Survey Software • Software functionality • Create a Survey

  9. Create a Survey • Create Survey • Send Survey • Reports

  10. Create a Survey • What are the Survey Questions? • Start new survey • Start adding questions • Create question • Use existing Templates • Test

  11. Create a Survey • Create Survey • Send Survey • Reports

  12. Create a Survey • E-mail • Add a Link to web site

  13. Create a Survey • Create Survey • Send Survey • Reports • Demo of NCMB Survey

  14. NCMB Survey Experience

  15. CLEAR 2008 Annual Conference Anchorage, Alaska

  16. CLEAR 2008 Annual Conference Anchorage, Alaska

  17. Top 5 Comments • Modify CME section • Allow American Express • Good Service • Too expensive • Update Hospital and Specialty lists • Likert Scale CLEAR 2008 Annual Conference Anchorage, Alaska

  18. Modify CME • CME – how it works CLEAR 2008 Annual Conference Anchorage, Alaska

  19. Modify CME CLEAR 2008 Annual Conference Anchorage, Alaska

  20. Likert Scale • Format survey questions CLEAR 2008 Annual Conference Anchorage, Alaska

  21. Questions?

  22. Speaker Contact Information Hari Gupta North Carolina Medical Board Hari.gupta@ncmedboard.org CLEAR 2008 Annual Conference Anchorage, Alaska

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