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Neighbourhoods – life long learning and benchmarking by operational staff

Learn about the importance of continuous training for operational staff in waste water infrastructure and how DWA-Neighbourhoods facilitate knowledge exchange, problem solving, and compliance with regulations. Benefit from standardized know-how input, motivated staff, and the use of collected data for self-monitoring and performance comparison.

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Neighbourhoods – life long learning and benchmarking by operational staff

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  1. Neighbourhoods – life long learning and benchmarking by operational staff Name: Dr. Heike Burghard Organisation: TCC Danubius EEIG Email: info@tcc-danubius.eu www.tcc-danubius.eu

  2. High Investments in waste water infrastructure • WW networks have very high investment costs • WW treatment plants are complicated technical systems • Operating staff needs high qualification • Without qualified staff utilities cannot achieve the effluent results as required by law and with state-of-the-art technology • There is a need for continuous training!

  3. Flow of Knowledge(Schüssler)

  4. DWA - Neighbourhoods Since 1968 Objective • Professional and proper operation of wastewater treatment plants Intentions of neighbourhoods work • Exchange of experiences • On-site problem solving • Life long learning for operational staff • Information about new regulations

  5. Topics for DWA Neighbourhoods Proper operation of equipment; H&S; Documentation; Data management; Sampling and Self-monitoring; Trouble shooting; Energy saving …

  6. How do DWA-Neighbourhoods work? (1) • About 20 wastewater treatment plants form one „Regional WW Neighbourhood“ with 2 – 4 meetings / year • „Thematical Neighbourhoods“ • Every Neighbourhood is conducted by a teacher/coach • Uniform framework conditions for the whole of Germany are defined by the DWA special committee „Neighbourhoods“ • There is cooperation among Austria (ÖWAV), Switzerland (VSA) and Germany (DWA)

  7. DWA Regional Offices Neighbourhoods are organised by the DWA Regional offices. They • … have been established throughout Germany. (324 neighbourhoods) • … are taking care of the interests of their members. (8.200 plants) • … are responsible for the organisation of the neighbourhoods meetings (15.500 participants) • … qualify trainers/coaches. (230)

  8. Outlinefor a Neighbourhood day • 09:00 Meeting at the plant • 09:15 Breakfast • 09:30 Guided Tour • 11:30 1st lesson or practical exercise • 12:30 Lunch • 13:30 2nd lesson or practical exercise • 14:30 3rd lesson or practical exercise • 15:30 Summary of the day • 16:00 End of the neighbourhood day

  9. Whatis the result of DWA-Neighbourhoods work? • Standardized knowhow input for the staff 2 – 4 times a year. • Motivated operational staff • Information from practitioners to practitioners – „DWA-Betriebsinfo“. • Use of more than 3,6 Mio. Data collected each year! • (yearbook with data)

  10. AnnualComparision of the Performanceof the Wastewater Treatment Plants • Self-monitoring is an important topic in the DWA-Neighbourhoods: More than 3.6 Mio. Data collected through the staff each year • The data are summarised within the DWA-Neighbourhoods and reviewed in the regional groups (ca.6.000 plants!) • Consolidated and published by DWA once a year since 1988

  11. Results of Treatment Parameters 2010 * Capacity 140 Mio. PE = 92% of total WWTPs capacity in Germany (151 Mio. PE)

  12. Results regarding the river basins 2010 • EU- Water Framework • Directive leads to evaluation in river basins • Since 2007 the evaluation is done by DWA in river basins according EU- Water Framework Directive • The monitoring within DWA-Neighbourhoods shows e.g. that the requirements of the European Urban Wastewater Treatment Directives are fulfilled in all river basins in Germany

  13. Benefitsof the Annual Performance Comparision of WWTPs • Participating WWTP => Internal quality improvement process - Become familiar with the „own“ plant - Practice the collection of data - Detecting problems / development of measures => Quality assurance and Environmental protection => Reducing costs • External Benchmarking => Availability of Statistic data - Information for the public and politics - Documentation of the success of the treatment plants => Acceptance of Wastewater fees => public and individual use of data is possible

  14. Motor for life long learning in Germany • Culpable or negligent violation of third party‘s rights causes compensation of the company (German Civil Code § 823) Injury – Death – Environmental Pollution • Culpable violation of organizational duties leads to personal consequences for manager of the company • Solution: staff qualification and clear delegation of tasks

  15. Capacity Development

  16. Summary • Effective de-centralised training system • Target Group are operators: workers/technicans/senior technicans • Quality controlled and organized by DWA Regional Offices and qualified trainers • Practice orientated • Since more than 45 years giving good results

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