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EMOTIONAL INTELLIGENCE. How to Use Emotional Intelligence to Get Results Dr. Martin Armstrong, CPP, MBA, DBA. Intellectual Intelligence. Ability to: Learn about Learn from Understand Interact. Intellectual Intelligence. Adaptability to a new or changing environment

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    1. EMOTIONAL INTELLIGENCE How to Use Emotional Intelligence to Get Results Dr. Martin Armstrong, CPP, MBA, DBA

    2. Intellectual Intelligence • Ability to: • Learn about • Learn from • Understand • Interact

    3. Intellectual Intelligence • Adaptability to a new or changing environment • Capacity for knowledge and the ability to acquire it • Capacity for reason and abstract thought • Ability to comprehend relationships • Ability to evaluate and judge • Capacity for original and productive thought

    4. Emotional Intelligence Defined as… The ability, capacity, skill or a self-perceived ability to identify, assess, and manage the emotions of one’s self, of others, and of groups. Self-Awareness Self-Management Social Awareness Relationship Management Emotional Intelligence 2.0 - Bradberry & Greaves, 2009 4

    5. What is Emotional Intelligence?

    6. What is Emotional Intelligence? Personal Self-Awareness Self-Management Social Relationship Management Social Awareness

    7. IQ EI Personality

    8. I think rationally here I “feel” here Information enters here

    9. Self-Awareness Strategies • Ask yourself: • What am I feeling? • Why am I feeling it? • Keep a journal or log • Reflect on your behaviors • Know your triggers • Seek feedback

    10. Self-Management Strategies • The ABC’s of Life A – Activating event B – Belief about the activating event C – Consequential emotional response

    11. Beliefs “My director believes in me” “My director is trying to ruin my life!”

    12. Self-Defeating Beliefs • Add D • Dispute our thinking • Replace self-defeating, irrational beliefs with rational logical beliefs

    13. Self-Management Strategies • Choose your battles • Mix pleasantness with anger • Realign your expectations • Speak to someone that is not emotionally invested • Recognize the irrationality of worry

    14. Self-Management Strategies • Ask anxiety inventory questions • What is going on here? • What’s the worst thing that could happen? • How likely is that? • Is it in or out of my control? • Is there anything I can do?

    15. “People do not care how much you know until they know how much you care.” -John Maxwell

    16. Social Awareness Strategies • Greet people by name • Notice things about people • Watch body language and tone • Listen • Step into their shoes • Seek the whole picture • Pay attention to the mood in the room

    17. Relationship Strategies • Be open and curious • Acknowledge other people’s feelings • Have an “open door” policy • Explain your decisions • Tackle a tough conversation • Take feedback & give constructive criticism

    18. Putting People at Ease • Make everyone feel like they belong • Portray positive emotions • Make people feel comfortable

    19. Balance Work and Life

    20. The Johari Window

    21. Difficult Conversations Personal Inventory SelfAwareness SelfManagement Take an inventory of your state of mind Plan for your triggers of frustration and anger

    22. Difficult Conversations Social Inventory Social Awareness Relationship Management Determine the emotional level of the team member Address problems directly with an open ear

    23. Dealing With People You Can’t Stand • Do nothing • Vote with your feet • Change your attitude • Change your behavior

    24. The 10 Most Unwanted List • The Tank

    25. The 10 Most Unwanted List • The Sniper

    26. The 10 Most Unwanted List • The Know-It-All

    27. The 10 Most Unwanted List • The Think-They-Know-It-All

    28. The 10 Most Unwanted List • The Grenade

    29. The 10 Most Unwanted List • The Yes Person

    30. The 10 Most Unwanted List • The Maybe Person

    31. The 10 Most Unwanted List • The Nothing Person

    32. The 10 Most Unwanted List • The No Person

    33. The 10 Most Unwanted List • The Whiner

    34. Using EI to Affect Change 70% of All Change Initiatives Fail Mergers & Acquisitions Technological Changes Reorganizations EI Skills can be attributed to 58% of performance in all types of areas Conflict Resolution Employee Relations Employee Performance & Motivation 34

    35. Leadership Behaviors & EI Participative Management Building and Mending Relationships Putting People at Ease Doing Whatever it Takes Decisiveness Self-Awareness Ability to Balance Personal and Work Life Confronting Problem Employees Change Management Composure and Being Straightforward • (Adapted from an article by the Center for Creative Leadership)

    36. Emotional Intelligence • Emotional Intelligence is a highly flexible skill • Individuals need to develop an active awareness of their emotions and appropriately manage their behaviors • Individuals with high emotional intelligence carry a heightened awareness of other’s emotions and use this knowledge to build positive social relationships • Effective leaders exhibit behaviors that correspond to high-levels of emotional intelligence

    37. Coulda, Woulda, Shoulda Why Wait? - Emotional Intelligence

    38. THANK YOU CONTACT INFORMATION Dr. Martin Armstrong – 704.731.1715 martin.armstrong@twcable.com