Centre for Organization Development

1. Centre for Organization Development Effective communication skills • Schema: • Importance of communication • Communication process • Un-blocking communication • Verbal and non-verbal communication • Modes of communication • Role of Listening in communication • Assertiveness • Cases and role-play

2. Importance of communication Centre for Organization Development Constant continuous interaction with others Right word – right way – right place – make things happen Good leaders are excellent communicators To inspire, make passionate, influence and persuade

3. The communication process Centre for Organization Development • A process of unfolding meaning and understanding • Process by which we share facts, information, ideas, messages, feelings etc. • Sender and Receiver • Steps of communication process sender – idea encoding idea transmitting idea receiver perceives decode the encoding meaning

4. Unblocking communication Centre for Organization Development • Communication = sending + reception + understanding • Blocking at reception and understanding level • Free flow of communication • Listening actively • Eye cotact • Communication uses all senses • Differences can be bridged by mutual connectivity • Leads to free flow of communication therefore encourages positive energy.

5. Verbal and Non-verbal communication Centre for Organization Development • feelings are important part of communication • Non-Verbal communication involves gestures movements body posture body stance body movements and actions actions touch tone of speech

6. Mode of communication Centre for Organization Development • Writing, reading, speaking, listening • Importance of listening • Expanding boundaries of awareness • Releases tension • Encourages others t speak • Relaxes tension • Enhances problem solving and decision making skills • Help to resolve disagreements and solve mutual problems • Gives confidence • Leads to better team work

7. Blocs to listening Centre for Organization Development • The prejudiced mind • Evaluation • Preoccupation with ones own needs • Not being fully present • Underlying assumptions on listening • Lack of listening skills

8. Assertiveness Centre for Organization Development • While it is importance to listen to others and understand them well, it is equally important to express your self and make your self understood” • Saying what you mean and meaning what you say • Be clear about what you want to done • Make sure you understand the other person and his perspective • From passive and aggressive to assertive

9. Assertive communication checklist Centre for Organization Development • Did I say what I really wanted to say and did I do it assertively • Did I stand up to my own rights with out hurting others • Were my facial expressions are consistent with what intend to say • Was my posture appropriate • Was my voice strong and calm • Did I feel good afterwards?

10. Four principles of effective communication Centre for Organization Development • Don’t forget LAW: looks, Actions and Words • Be audience friendly • Be polite and polished • Bring in the humorous human touch