Establishing a Framework for Business Communication . Chapter 1:. BCOM 3e Lehman/ Dufrene. What is Communication?. Communication is the process of exchanging information and meaning between or among individuals through a common system of symbols, signs, and behavior.
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Communication is the process of exchanging information and meaning between or among individuals through a common system of symbols, signs, and behavior.
Your boss tells you “that’s not the way we do
things here” and then shows you the correct
procedure for completing a task.
Your co-worker provides constructive criticism on a draft of a letter you’re writing.
You tell your boss that you think you
deserve a raise.
first source of information
Danger #1: Lawsuits
Danger #2: Career damage
Danger #3: Productivity drain