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Facing the challenges of a global collaboration. John Loy – Avon & Wiltshire Mental Health Partnership NHS Trust. Chasing the Sun. What is it? How does it work? How did it come about? Where do we go from here?. What is Chasing the Sun (CTS)?. Out-of-hours emergency support

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facing the challenges of a global collaboration

Facing the challenges of a global collaboration

John Loy – Avon & Wiltshire Mental Health Partnership NHS Trust

chasing the sun
Chasing the Sun
  • What is it?
  • How does it work?
  • How did it come about?
  • Where do we go from here?
what is chasing the sun cts
What is Chasing the Sun (CTS)?
  • Out-of-hours emergency support
  • Puts healthcare practitioners in contact with a librarian to help with patient-related information queries
  • Co-operative venture between librarians in Australia and the South West of England
how does it work
How does it work?
  • Makes use of the time difference between countries
  • Chat software enables e-communication
  • Librarian at virtual enquiry desk offers guidance and advice
slide5

Midnight in the UK

7am in Perth

9am in Sydney

background1
Background
  • Bali bombing
  • E-resources 24/7 – local support usually isn’t
  • Why restrict to local support?
  • UK and Australia share similar healthcare culture and information resources…..what if…..?
what s the evidence for virtual reference
What’s the evidence for virtual reference?
  • Virtual reference (VR) widespread in academic libraries
  • Undergraduates biggest user group
  • UK - People’s Network “Enquire” service receives around 40 questions a day
  • Canada - BC’s “askaway” provides public and academic service
  • VR in healthcare – uncharted territory….
slide11

Client fills in

details and

question and

clicks on

“Chat”

look familiar
Look familiar?
  • CTS uses QuestionPoint software
  • BC’s “askaway” service uses the same software
what are users asking
What are users asking?
  • I am using the QEH library, and am looking for a medication resource – Nurse, Australia
  • ….struggling finding what I want on the BMJ site, any suggestions? – SHO, UK
  • Is there any evidence for the use of intravitreal antibiotics in penetrating eye injury please? – Australian user
what do they think of it
What do they think of it?
  • What a great use of Internet technology – CPN Salisbury, UK
  • It is nice to know there is help out there even after hours. I am a working Mum, studying and about to have my 2nd baby, so after hours study is all I can manage. Knowing there is help avail-even just to check that you're on the right track is good. Nurse, Adelaide, Australia
the near future broadening uk membership
The near future – broadening UK membership
  • NHS librarians around the UK keen to join
  • Royal College of Nursing interested
  • Lots of interest in local VR
  • RCT to begin at Guildford evaluating local VR service in the summer
longer term future
Longer term future…..
  • Keen to take emphasis off “emergency support”
  • Subsequent unknowns – user demand and workload on library staff
  • Canada ideally placed to complete the circle – a 24hr service
slide18

10pm in Vancouver

Midnight in Montreal

5am in the UK

1pm in Perth

3pm in Sydney

longer term future1
Longer term future
  • Unknowns – user demand and workload on library staff
  • Broaden service to provide local VR
  • Service mustmigrate to Flash this year (!)
  • Step up marketing
  • Evaluation
  • Funding…….
further reading
Further reading
  • Chasing the Sun: a virtual reference service between SAHSLC (SA) and SWICE (UK)
  • Health Information and Libraries Journal, June 2005, vol 22, no 2, pp 117-23 Rockliff S, Peterson M, Martin K, Curtis D.
  • Chasing the Sun: the story so far
  • Health Information on the Internet no 54, December 2006, pp 9-10 Loy J
join us this friday
Join us this Friday…
  • See the service in action
  • Demonstration and hands-on practice
  • Staff the virtual enquiry desk
  • 1.30pm -3pm Morisset Computer Lab University of Ottawa
  • Directions in the conference handbook
slide22
John Loy – UK AdministratorJohn.Loy@awp.nhs.ukMary Peterson – Australian Co-ordinator mary.peterson@imvs.sa.gov.au