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Unit 1 – Communication Applications. I. Communication - The process of sending and receiving messages A . Communication Process- Message words, body language, & symbols that convey an idea. Sender Receiver Transmits message I ntercepts and

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unit 1 communication applications

Unit 1 – Communication Applications

I. Communication- The process of sending and receiving messages

A. Communication Process-


words, body language, & symbols

that convey an idea.


Transmits message Intercepts and

interprets message


Words, body language, & symbols

that responds to the sender’s message


B. Types of Communication-

1. Written Communication- that which can be read.

2. Oral or Verbal Communication- that which is spoken

3. Nonverbal Communication- facial expressions and body movements used to express attitudes or moods about a person, situation, or idea.

Example- “Thumbs up” sign

4. Symbols- anything that stands for an idea and is used for communication.

Example- “peace” sign

(55% of what people think of you is determined in the first 30 seconds.)


II. Laying the Foundation to be a Good Speaker-

1. Intrapersonal Communication- The ability to conduct an inner dialogue with yourself.

2. Ethics- A person’s sense of right and wrong.

3. Responsible- To be answerable and accountable for your actions and you will get done what you say you will.

Example:Unethical: Adolph Hitler, Jim Jones Ethical: MLK, JFK


A.Communicating Constructively-

1. Interpersonal Communication- Takes place anytime messages are transmitted between two or more people.

2. Oratory/Rhetoric-The art or study of public speaking.

3. Orator-A person who delivers oratory and uses words effectively


Aristotle’s three methods for appealing to an audience:

1. Logos(Logical Appeal) – Brain

  • Organization
  • Analysis
  • Facts

2. Pathos(Emotional Appeal) – Heart

  • Strike a chord
  • Sense of family, justice, patriotism, etc.

3. Ethos(Ethical Appeal)

  • Honesty
  • Sense of right and wrong
  • No compromise approach to values

Confidence- the feeling you have when you believe in yourself and believe that you have control over a specific situation.

A. Foundation- Confidence combined with a solid value structure is the foundation for oral communication

B. Outward signs of Confidence-

            • Eye Contact
            • Body Posture

Stage Fright (Performance Anxiety) – nervousness felt by a speaker or performer in front of an audience.

A. Phobia- persistent, irrational fear that causes us to avoid specific situations

1. Social phobia- fear of being evaluated by others

2. Topophobia- scientific term for stage fright

3. Phonophobia- fear of hearing your own voice


B. Who Suffers:

1. Public speaking feared more than dying

2. Everyone in same situation

a. before audience

b. phone with friend or date

c. question in class

d. explaining ideas in clubs

C. Symptoms:

1. headache

2. upset stomach

3. dry mouth

4. cold hands and feet

5. sweaty palms


Symptoms Cont’d

6. squeaky voice

7. dizziness

8. fast heart beat

9. urge to hide

10. need to use the bathroom

11. shortness of breath

12. hot face

13. wobbly legs

14. worst for the first 30 seconds


Planks of Confidence:

  • C- Content (have something worthwhile to say)
  • O- Organization (an outline that is easy for you and your audience to follow.)
  • N- Notes (jot down your ideas in a brief, directed form)
  • F- Friendliness (be congenial. )
  • I -Impression (getting off to a good start)
  • D- Dedication (practice, practice, practice!)
  • E- Empathy (know how it feels to feel that way- common ground)
  • N- Newness (Originality)
  • C- Conviction (believe in what you say)
  • E- Enthusiasm (get fired up!)