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Information Technology Report

Information Technology Report. Trey Felton Manager, IT Administration. Highlights. Service Availability: Systems availability for all services met or exceeded SLA targets Numerous system performance issues occurred on 8/30, primarily after business hours Service Level Agreements (SLA):

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Information Technology Report

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  1. Information Technology Report Trey Felton Manager, IT Administration COPS/RMS

  2. Highlights • Service Availability: • Systems availability for all services met or exceeded SLA targets • Numerous system performance issues occurred on 8/30, primarily after business hours • Service Level Agreements (SLA): • 2011 SLAs will encompass numerous metrics for availability and performance reporting • 8/7: Retail processing outage of 80 minutes caused by a network card failure • 8/30: Multiple Web applications were unavailable or intermittently available over several hours due to server certificate expiration issues, affecting both Nodal and Zonal systems • 9/4 – 9/7: ERCOT experienced a storage area network (SAN) hardware failure in the Taylor Datacenter • Required a 14 hour emergency outage on 9/6 for system repairs • Numerous components using ERCOT’s data warehouse were unavailable during the outage • Six categories of extracts and reports were delayed between 2 hours and 3 days while the systems processed the transaction backlog • Settlement Input Data, Market Shadow Price, Day-Ahead Report, Weekly Siebel Service Order, ESI ID Service History and Usage and Ancillary Service Bid Stack were affected ERCOT Board of Directors

  3. 2010 Net Service Availability ERCOT Board of Directors

  4. August 2010 Net Service Availability ERCOT Board of Directors

  5. Retail Transaction Processing Availability Summary ERCOT Board of Directors

  6. Retail Transaction Processing Availability Summary (contd.) ERCOT Board of Directors

  7. TML Availability Summary ERCOT Board of Directors

  8. MarkeTrak Availability Summary ERCOT Board of Directors

  9. TML Report Explorer Availability Summary ERCOT Board of Directors

  10. Retail API Availability Summary ERCOT Board of Directors

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