'Sla targets' presentation slideshows

Service Design

Service Design. Agenda/Learning Objectives. Primary goals, objectives and benefits of Service Design Generic concepts and definitions Service Design Package Service Portfolio (and Service Catalogue) Service Provider & Supplier SLA, OLA, Contract Availability. Agenda/Learning Objectives.

1.76k views • 107 slides

Accenture | VMware

685 views • 24 slides

Ophthalmic Payments National User Group Meeting 21 st February 2013

Ophthalmic Payments National User Group Meeting 21 st February 2013. Service Report Mark Hillman Service Delivery Manager. Covering:. Service Level Agreement (SLA) targets SLA achievement. SLA Targets. 98% of reported support calls to be responded to within target

126 views • 5 slides