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What do the following animals have to do with this session?. = Rabbit. = Rose-breasted Cockatoo . = Rosy! (That’s her name). But what does it mean?. You’ll find out today!. Crisis Response and Emergency Procedures. Resident Advisor Training August 20, 2004 . RRR.

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slide5

= Rabbit

= Rose-breasted Cockatoo

= Rosy! (That’s her name)

but what does it mean
But what does it mean?

You’ll find out today!

crisis response and emergency procedures

Crisis Response and Emergency Procedures

Resident Advisor Training

August 20, 2004

slide8
RRR

When you encounter a crisis or an emergency always remember:

R R R

Rose-Breasted Cockatoo

Rosy

Rabbit

Now you know about the animals! By the way their names are: Kala (rabbit), Tobi (parrot), and Rosy (very cutie dog)

rrr stands for
RRR Stands for:

Cool, now we get to play with the neat remote control thingy with the numbers on it!

rrr stands for1
RRR Stands for:
  • Reason, Respect, Responsibility
  • Reading, ‘Riting, ‘Rithmetic
  • Respond, Remember, Report
  • Review, Reflect, React
  • Reduce, Reuse, Recycle
rrr stands for2
RRR Stands for:

ANSWER:

D.Respond, Remember, Report

respond
Respond
  • Assess the situation
  • EMERGENCIES – Call 911
  • Call your RD/ARD or the RD/ARD on call if it is the evening or weekend
  • Follow RD/ARD directions
respond1
Respond

Let’s Play

In the Moment!

We Need 5 Volunteers

which response do you think was most appropriate
Which response do you think was most appropriate?
  • Person C
  • Person A
  • Person D
  • Person E
  • Person B
respond2
Respond

Let’s Play

To Call

Or

Not to Call!

call or not
Call or Not?
  • While coming back from class on day you hear loud music coming from your community. You track the music to room 214…
what do you do
What do you do?
  • Call the RD/ARD!
  • Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
  • Don’t call the RD/ARD – Address as community issue, submit RIR if requested by supervisor.
  • Don’t do anything.
what do you do1
What do you do?

ANSWER:

  • Don’t call the RD/ARD – Address as community issue, submit RIR if requested by supervisor.
call or not1
Call or Not?
  • You are hanging out in your room and you hear muted yelling and a couple of load thuds from upstairs… as you approach the situation you observe Karen hit her roommate Lori who appears to be bleeding.
what do you do2
What do you do?
  • Call the RD/ARD!
  • Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
  • Don’t call the RD/ARD – Address as community issue, submit RIR if requested by supervisor.
  • Don’t do anything.
what do you do3
What do you do?

ANSWER:

  • Call the RD/ARD!

Self Care: No matter what the situation, always place your safety first! Do not put yourself in harm’s way – physically or emotionally.

call or not2
Call or Not?
  • A bunch of your residents were outside playing ultimate Frisbee in the mud and Ronda slip and hurt her leg. She is an a lot of pain but in decent spirits. Two of her friends decided to take her to the emergency room.
what do you do4
What do you do?
  • Call the RD/ARD!
  • Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
  • Don’t call the RD/ARD – No need to complete an RIR.
  • Don’t do anything.
what do you do5
What do you do?

ANSWER:

  • Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
call or not3
Call or Not?
  • Nick is a senior and has a single in your community. You think his partner, a non student, might be living in in his room with him.
what do you do6
What do you do?
  • Call the RD/ARD!
  • Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
  • Don’t call the RD/ARD – No need to complete an RIR.
  • Don’t do anything.
what do you do7
What do you do?

ANSWER:

  • Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
call or not4
Call or Not?
  • While coming home from a movie you encounter three of your residents carrying a case of beer into the building.
what do you do8
What do you do?
  • Call the RD/ARD!
  • Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
  • Don’t call the RD/ARD – No need to complete an RIR.
  • Don’t do anything.
what do you do9
What do you do?

ANSWER:

  • Call the RD/ARD!
call or not5
Call or Not?
  • You encounter a situation and you don’t know what to do.
what do you do10
What do you do?
  • Call the RD/ARD!
  • Don’t call the RD/ARD – Complete an RIR (Residential Incident Report) within 24hrs.
  • Don’t call the RD/ARD – No need to complete an RIR.
  • Don’t do anything.
what do you do11
What do you do?

ANSWER:

  • Call the RD/ARD!
remember
Remember
  • What took place
  • Dates and times
  • Names of people and rooms numbers
  • Who you called for assistance and when (for example Police Services, Rescue, UVM Victim’s Advocate, Counseling Center, etc.)
  • Other student reactions/concerns
remember1
Remember

Listen

remember2
Remember?

In the audio clip the speaker states non violence affords a more excellent way to improve what?

  • Our destiny and the destiny of the US
  • The morale of the people
  • Inadequacies in our social system
  • Exposure of moral defenses
  • The conscience
remember3
Remember?

ANSWER:

  • In adequacies in our social system

Listen again for

“affords a more

excellent way “

bonus
BONUS!

Who was the speaker?

  • Malcolm X
  • W. E. B. Du Bois
  • Dr. Martin Luther King Jr.
  • Nelson Mendela
  • Jesse Jackson
bouns
BOUNS!

ANSWER:

C. Dr. Martin Luther King Jr.

remember4
Remember?

Take a look

what did you see
What did you see?
  • A black backpack with 19 buttons.
  • A dark green backpack with 17 buttons and one flag pin.
  • A dark purple backpack with 23 buttons.
  • A dark blue backpack with 25 buttons.
remember5
Remember?

ANSWER:

  • A dark purple backpack with 23 buttons.
remember6
Remember?

Take a look

what did you see1
What did you see?
  • A woman in the right foreground with a yellow and purple button and a pick ribbon.
  • The man with a beard in the center of the picture holding a newspaper.
  • A man in the left of the picture wearing a hood and a gray t-shirt.
  • A woman in the left foreground wearing a brown hat and glasses.
remember7
Remember?

ANSWER:

  • The man with a beard in the center of the picture holding a newspaper.
remember8
Remember?

Close your eyes and smell

what did you smell
What did you smell?
  • A match
  • Air fresher
  • Bug spray
  • Hairspray
remember9
Remember?

ANSWER:

  • A Match
report
Report
  • Within 24 hrs. complete a detailed RIR (Residential Incident Report) and forward it via RetNet email to your RD.
  • Communicate information to other resources as necessary and as you have been directed.
slide64
Forms:

Residential Incident

Report Form (RIR)

RetNet Resources

what is a crisis
What is a Crisis?
  • An emergency situation.
  • An emotionally significant event of radical change in a person’s life.
  • My life… right now, in this session.
  • J-Lo’s impending third divorce.
what is a crisis1
What is a Crisis?

ANSWER:

B. An emotionally significant event of radical change in a person’s life.

In a crisis an individual's mechanisms for coping are threatened. A person may seek help, however some will not. Some will want help, but are too scared to ask. Some may give off verbal and non-verbal cues to let people know how they are feeling and that something is wrong.

what are common behavioral indicators of a crisis
What are common behavioral indicators of a crisis?
  • Cold clammy skin and excessive sweating.
  • An unexplained interested in “The Backstreet Boys.”
  • Sleepless nights watching reruns of Full House.
  • A sudden change in mood, changes in eating or sleeping habits, agitation and restlessness, withdrawal or isolation.
what are common behavioral indicators
What are common behavioral indicators?

ANSWER:

D. A sudden change in mood, changes in eating or sleeping habits, agitation and restlessness, withdrawal or isolation.

Characteristics Commonly Exhibited by People in Crisis include:

characteristics commonly exhibited
Agitation

Changes in eating & sleeping habits

Confusion

Depression

Fear

Frustration

Helplessness

Inability to focus

Irrationality

Irritability

Mood changes

Panic

Pressure

Resentment

Restlessness

Seeming Overwhelmed

Withdrawal

Characteristics Commonly Exhibited:
general procedures for a crisis
General Procedures for a Crisis

Kevin and Corin’s presentation notes:

(Don’t forget to REMOVE BEFORE the presentation!)

  • This is the part in the presentation when you ask for volunteers.
  • Try to get at least 10 victims... But don’t say victims because they might get suspicious, after all this is a “Crisis” session and they are VERY smart… just ask for “volunteers” it sounds kinder.
  • Make sure these 10 victi... volunteers don’t embarrass easily… but don’t mention the word “embarrass” because they might get nervous. Also avoid words like: humiliation, mortify, disgrace, degrade, or make uncomfortable… say it will be fun! Sort of like the presentation on Tuesday when Kevin was dancing. Wait, don’t bring up the Tuesday session, that might have been scary for some folks. I think it is ok to say it will be fun, smile a lot an act reassuring. SIMLE!
  • In case you two forgot, the volunteers are doing that thing with the 10 posters – it seemed like a good idea last week.
  • Don’t FORGET to remove this slide before the presentation!
general procedures for a crisis1
General Procedures for a Crisis

10 Volunteers

Needed!

your group task
Your Group Task:

You have the 10 Steps to Assist Someone In Crisis taken from RetNet. You must arrange yourselves in the correct order of steps 1 to 10 as outlined in the manual on RetNet.

are they correct
Are they correct?
  • You bet! Great job, you have successfully maintained the high standard of quality we (your peers) expect from the RA position.
  • Wow, very close!
  • Well, not really.
  • No, they are way off!
general procedures for a crisis2
General Procedures for a Crisis:
  • Stay Calm
  • Gather Information
  • Determine the nature of the crisis
  • Determine the severity of crisis
  • Encourage expression of feelings
  • Use Active listening skills
  • Refocus the problem
  • Help them take positive action
  • Work with affected community members
  • Submit RIR (Residential Incident Report)
slide77
Steps to Assist

Someone In Crisis

RetNet Resources

referrals

Referrals

When you just can’t handle it… alone.

you should refer
You should Refer:
  • When a student requests information for which you do not have sufficient information to supply them an accurate answer, and you believe a specific campus office, agency or person can be more helpful.
you should refer1
You should Refer:
  • When a student's question or problem is beyond your own level of competency, or you do not feel comfortable with the situation.
you should refer2
You should Refer:
  • When you do not feel that the student is willing to discuss his or her problems with you.
you should refer3
You should Refer:
  • When, after a period of time, you do not believe your work with the student has been effective.
slide84
Guidelines for

Making Referrals

RetNet Resources

confidentiality

Confidentiality

How it applies to the RA position.

confidentiality1
Confidentiality
  • As an RA you play a crucial role in assisting students during difficult times.  You are often the first person to respond to a situation and you collect a lot of information.  As such you have a legal responsibility to safe guard this information and not share it with students or other Resident Advisors.
confidentiality2
Confidentiality
  • We understand the desire to know the outcome of a situation in which you have been involved.
  • However, there are federal laws that protect students’ rights that you and your supervisors must follow.
  • These laws (such as the Family Educational Right to Privacy Act – FERPA) prevent us from sharing information with others and in some cases may prevent your supervisor from sharing information with you about your residents.
confidentiality3
Confidentiality
  • If in doubt, it is always best to speak with your supervisor about what information is appropriate to share with your residents or other RAs.
  • However, you must always share with your supervisor ALL information that you have gather.
confidentiality4
Confidentiality
  • Because of the nature of the RA position you can NEVER guarantee confidentiality to a student – but you can refer them to confidential sources (for example the Counseling Center and UVM Victim’s Advocate).
  • You can often comfort a resident by explaining to them who you are required to notify in what types of situations.
slide91
Confidentiality

RetNet Resources

it s on retnet

It’s On RetNet

You are never alone.

slide97

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