1 / 6

Galaxy: Dynamic & customizable Helpdesk/Complaint Management Software. Now Deliver Exceptional Customer Support services

Galaxy is an exceptionally user friendly and highly efficient Helpdesk/Complaint Management Software brought to you by Teckinfo Solutions, a company specializing in the CRM and Contact Center space.

Teckinfoindia
Download Presentation

Galaxy: Dynamic & customizable Helpdesk/Complaint Management Software. Now Deliver Exceptional Customer Support services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Help Desk Complaint/Help desk Management Software

  2. Help Desk Software Help desk software epitomizes as a web-positioned support center, smoothing the processes of inquiry management and other imperative support services.  A ready to run and customizable software enables optimum use of the available resources. And also helps the customer service team to address customers complaints or inquiries on a unified platform.

  3. Help Desk Features Some of the must have features for a help desk software are: • Efficient ticketing system that lets customers track open issues. • Built-in knowledge base for storing helpful tips and articles.Not only does this act as a great self-help resource for customers, but also a nice reference for employees as well. • Ability to prioritize inquiries and route requests across the network to appropriate departments. • Flexible reporting, tracking and problem resolution tools. • Ability to handle customer complaints/inquiries through any channel of communication • Web-based interface accessible from any computer with an internet or intranet connection. • Seamless integration into your existing network environment.  When incorporating a help desk solution, there should be no need to reorganize your infrastructure.

  4. Help Desk Advantages Helpdesk software has many advantages • Helpdesk software efficiently handles pre and post-sale issues both online as well as offline. • Web based helpdesk software enables a business to grow as it helps potential and existing customers to communicate with the business or supplier and smoothens problems faced in customer service.  • With a help desk software system in place a business does not need to expand its telephone call management system and can deploy employees more effectively. • The helpdesk software ensures that a business offers 24/7 customer support and incorporates several self-help features that customers can take advantage off. • A business can automate several processes like maintenance of a data base, stock records, movement of goods, marketing trends and so on.

  5. Help Desk Advantages • The helpdesk software increases efficiency of employees by providing physical and technical data on tab. • Helpdesk software in businesses is the central point through which problems are detected and managed. It streamlines business processes. • Helpdesk software plays a major role in management information systems and helps companies formulate goals and business plans. • It helps companies identify problem areas and find solutions. The helpdesk software efficiently handles the audit trail freeing manpower and increasing business efficacy.  • An ideal helpdesk system improves management efficacy and spurs business growth. It detects hitches in a system and gives immense scope for improvement. 

  6. Contact Us www.teckinfo.com +91-11-49605588 info@Teckinfo.com info@teckinfo.com

More Related