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Interviewing Tips. Preparation for Interview. All those who might shed light Maintenance Delivery person Questions from Triage Question booklet Who, what, why, when, where, and how Primary goals are to find what happened and why it happened . Techniques to Draw Out Information.

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Presentation Transcript
preparation for interview
Preparation for Interview
  • All those who might shed light
    • Maintenance
    • Delivery person
  • Questions from Triage Question booklet
  • Who, what, why, when, where, and how
  • Primary goals are to find what happened and why it happened 
techniques to draw out information
Techniques to Draw Out Information
  • Interviewee might sketch out a diagram/flow chart of how things happened
  • Avoid leading questions
  • Avoid questions that have "yes" or "no" answers
  • Do not put words in the interviewee's mouth
    • Describe technically difficult information in their own words
  • Encourage the interviewee to confine their comments to what they observed
    • Avoid hearsay
    • Avoid comments not in their personal knowledge/experience
things to always consider
Things to Always Consider
  • Be courteous, considerate and open minded
  • Avoid embarrassing any interviewee
  • Adjust your style to match the needs of the interviewee
  • Injured interviewees must be treated with overt diplomacy
  • Help timid interviewees
other tips
Other Tips
  • Be sensitive to the attitudes of strongly opinionated or biased interviewees (carefully sift after the interview)
  • Actively guide talkative or tangential interviewees to stick to the facts
  • Assure suspicious interviewees of the team's goals and confidentiality of the process
  • Do not dismiss interviewees who say they "don't know anything" prematurely,
re enact the adverse event or close call with each interviewee
Re-enact the adverse event or close call with each interviewee
  • Good way to elicit important “details”
  • Better understand how those perceptions match up with the actual environment
  • Helps with “Learned Intuition”
  • Pictures or diagrams may be used instead of actually visiting the scene with the interviewee
  • “Be careful” during simulation
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