Service CRM and Sales CRM: Definition, Differences and Benefits

1. Service CRM and Sales CRM: Definition, Differences and Benefits SalesBabu CRM For Enterprise Business & Startups M: +91 9611 171 345 Email: sales@salesbabu.com

2. Service CRM Vs Sales CRM: Definition, Difference & Benefits What is Service CRM ? Service CRM is a business tool that manages the after sales services or support required by the customers. The service CRM helps the customer service reps to build a good relationship with the customers as you can reach out to your customers on time. The implementation of a service CRM provides entire customer data like - customer info, billings, notes and requests etc which makes it easy for them to create a quality experience for the customers. M: +91 9611 171 345 Email: sales@salesbabu.com

3. What is Sales CRM ? Sales CRM is a business tool that manages the entire sales process in an organised criteria. From acquiring leads to the close of a sale, the sales CRM helps sales reps to carry out their sales activities efficiently. Managing a sales team is indeed a challenging task for the company. And implementation of a sales CRM can help the sales manager to plan the sales tasks efficiently in order to achieve organisational goals. M: +91 9611 171 345 Email: sales@salesbabu.com

4. Benefits of Service CRM in business • Real time data availability The field service engineer management software ensures real time data availability such as customer interaction about issues, history of customer purchases or customer information etc. You can also share real time information to field service reps, reps of different departments or the same department within seconds. The only necessity is the availability of a good internet connection. • Data accuracy The automated data entry facility in a field operations management Software makes it easier for the service reps. It not only saves the time of the customer service rep but also provides accurate data for future use at the right time. M: +91 9611 171 345 Email: sales@salesbabu.com

5. 3. Contact management The field service management software provides customer details, customer contact details, product history details and overall customer service activities to support customer enquiries. Thus, it leads to quick solving of customer enquiries, provides the best solution to customer problems. 4. Increases customer satisfaction The field operations management software helps you to enhance customer satisfaction and to gather feedback from customers, analyze and evaluate the responses to create customer satisfaction initiatives. Increased customer loyalty results in increase of revenue in terms of your Services. M: +91 9611 171 345 Email: sales@salesbabu.com

6. 5. Automated support schedule Field engineer management software enables organizations to automate intimations about their job such as installation, warranty expires and PMS visits, so that you never miss any opportunity to improve their SLA. 6. Service case management SLA is an important part for every organization which shows the company’s credibility, reliability in their business pool. Field operations management software helps you to track your Service Level from customer’s point of view; where you can easily track, and meet your defined service level agreements and also win the customer’s faith. M: +91 9611 171 345 Email: sales@salesbabu.com

7. Benefits of using Sales CRM in business • Automated sales process The agenda of implementing an online CRM software is to ensure that your sales team work smartly with less burden and stress. The cloud based CRM software has various features and functionalities like Sales Force Automation, Lead Tracking, Sales Tracking and Sales forecasting. • Streamline sales process Streamlining of the sales process becomes an essential factor in the business as it allows to have visibility on prospects of sales funnel, improving sales process etc. Finding the right prospect at the right time becomes very important to improve sales. M: +91 9611 171 345 Email: sales@salesbabu.com

8. 3. Understand bottlenecks You might be having good sales presently, but understanding even the minor bottlenecks in the sales process becomes important in the business. These bottlenecks will give you an outlook on where you need to improve yourself or inculcate new strategies in order to work smoothly. 4. Monitor sales reps Sales representatives are always loaded with administrative tasks, managing pipelines, following up sales and generating sales reports etc. Enabling your sales representatives with the right sales CRM software and providing the right training to your reps can help you monitor your sales reps everyday. It is not just beneficial to the sales reps but you can also get a clear picture of what your sales reps are doing, how they are going on with their daily activities and how much are they contributing to the success of your organisation. Thus, the CRM leads to the monitoring of your Sales team’s Productivity. M: +91 9611 171 345 Email: sales@salesbabu.com

9. Features of Service CRM • Complaint Management • AMC Management • Warranty Management 4. Spare Part Consumption Management 5. Service Quotation Management 6. Installation Management M: +91 9611 171 345 Email: sales@salesbabu.com

10. Features of Sales CRM • Sales Force Automation • Sales tracking system • Lead tracking • Sales forecasting • CRM Analytics M: +91 9611 171 345 Email: sales@salesbabu.com

11. How does Service and Sales CRM work for you? Once the lead enters the system, the phone calls, emails, social media networks, SMS and chat comes to a single platform until they remain your customer. The 360 degree customer details helps your sales reps and customer service reps to manage customer details, preferences and necessities with a single click. Your reps need not have to spend hours together to prepare reports every week or month. The CRM system itself provides automated reports and MIS which saves the time as well as the efforts of the reps. Therefore, it aligns various departments of your company to work together as a team. M: +91 9611 171 345 Email: sales@salesbabu.com

12. Many Businesses trust Salesbabu, including M: +91 9611 171 345 Email: sales@salesbabu.com

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