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Airport Operations - PowerPoint PPT Presentation

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Airport Operations. Overview. Airline Representation Passenger Services Ground Services. Flight Operations. About Aviation Advantage . 1. Airline Representation. Contract negotiation and administration. Supervision and evaluation of contract compliance. Inventory management.

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Overview l.jpg


Airline Representation

Passenger Services

Ground Services.

Flight Operations.

About Aviation Advantage.

1 airline representation l.jpg

1. Airline Representation

Contract negotiation and administration.

Supervision and evaluation of contract compliance.

Inventory management.

Financial responsibility.

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Airline Representation:Contract negotiation and administration.

  • Airport use agreements.

    • Ticket counters.

    • Common use facilities and services.

    • Gate and jet-way use.

    • Incentives and fee waivers.

  • Bulk purchase programs.

    • Passenger services

    • Catering supplies.

    • Bag tags.

    • Ramp services.

    • Into-plane fueling.

  • Bundled services.

    • Outsourcing above and below wing services.

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Airline Representation:Contract Compliance

  • Station Manuals.

    • Preparation and maintenance of Stations Operations Manuals implementing customer standards and requirements.

    • Training of all airport contract personnel.

  • Performance standards and daily monitoring.

    • Ground handlers.

    • Passenger services.

  • Quality control.

    • Periodic check rides to verify performance of vendors.

  • Financial compliance

    • Auditing of services and invoices.

    • Budgetary controls.

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Airline Representation:Inventory Management

  • Inventory controls, budgeting, purchasing and warehousing:

    • Boarding passes.

    • Bag tags.

    • Lost and damaged baggage claim forms.

    • Catering and toiletry supplies.

    • Alcoholic beverage controlled storage.

    • Cabin supplies.

    • In-flight magazines and related items.

    • Portable equipment (laptops, printers, etc.).

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Airline Representation:Financial responsibility.

  • Pre-payments and deposits.

    • Budget and cash flow forecasting.

  • Reconciliation of vendor invoices.

    • Audit and verify ramp services invoiced per turn/flight.

    • Audit and verify fuel uplifts and into-plane fees.

    • Verify catering costs and services per enplaned passenger.

    • Customer financial reporting for operational management decisions and fiscal planning.

    • Auditing of passenger fees, airport fees, & taxes.

  • Escrow accounting services.

    • Account reconciliation by flight.

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2. Passenger Services

Airline branding and visibility.

Airport staffing

Delay Amenities.

International flights.


Customer service.

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Passenger Services:Airline Branding & Visibility

  • Airport signage.

    • Arrival directional signage.

    • Ticket Counter.

    • Gate

  • Airline attire for contract employees

    • Provide attire with airline logo or other identification.

  • FIDS

    • Provide graphics for flight information data system for airport operations.

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Passenger Services:Airport staffing

  • Passenger check in/ticket counter.

    • Reservation system compatible equipment.

    • Boarding passes.

    • Baggage – tags and excess baggage collections.

    • Manifest reconciliation (show, no-show, go-show).

    • Upgrade sales and add-collects as required.

    • Operator-participant agreement compliance (charter requirement).

  • Gate personnel.

    • Boarding procedures and announcements.

    • Passenger manifest reporting.

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Passenger Services:Coordination

  • Delay amenities.

    • Policy and procedure implementation.

      • Meal vouchers.

      • Hotel and transfer vouchers.

      • Shuttle buses.

      • Re-accommodation on other airlines.

  • International flights.

    • International departure/arrival procedures.

    • Security compliance.

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Passenger Services:Catering

  • Catering

    • Budget and cost of goods by flight.

    • Menu and vendor selection.

    • Supplies and inventory control.

      • Snacks and meals.

      • Beverages.

      • Alcohol sales.

      • Flight by flight reconciliation.

    • Arrange for crew meals as required.

    • USDA regulatory conformance for international flights.

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Passenger Services:Customer Service

  • Baggage service.

    • Customer care for lost and damaged bag claims via toll free number and e-mail.

    • Coordination and delivery of misplaced bags.

  • Reservations.

    • On-line (web bookings).

    • Call center operations.

    • Software customized to customer requirements for yield, loads, manifests, accounting and management.

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3. Ground Services

Aircraft ramp services.


Push back and towing.

Ground support equipment.

Into-plane fueling.



International flights.

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Ground Services:Aircraft Ramp Services

  • Baggage.

    • Loading and unloading of baggage into or from the aircraft.

    • Baggage handling and transfers.

    • Assist in weight and balance issues.

  • Aircraft push back and towing.

    • Tugs and tow bars for customer aircraft.

    • Aircraft marshalling.

    • Aircraft parking: hard stand and RON.

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Ground Services:Aircraft Ramp Services, cont’d.

  • Ground support equipment.

    • Air conditioning

    • Air-start

    • Ground power unit (GPU).

  • Into-plane fueling.

    • Fuel release coordination.

    • Tracking/auditing of uplift receipts.

    • Price monitoring for competitive cost.

  • De-icing.

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Ground Services:Aircraft Ramp Services, cont’d

  • Cleaning

    • Cabin cleaning.

    • Lavatory servicing.

  • International flights.

    • Arrival/departure gates.

    • Waste management.

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4. Flight Operations

Flight Tracking


Support Services

Load Control

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Flight Operations:Flight Tracking

  • Customer aircraft.

    • Monitor all customer aircraft by satellite and station reporting to determine down line decisions, delay tactics and sub-service, if needed.

  • Related aircraft

    • Monitor aircraft of other airlines who are on the “call list” for sub-service to determine best options quickly in the event of a mechanical.

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Flight Operations:Communications

  • Airline and station messaging.

    • Establish procedures via SITA, e-mail, fax, phone and radio.

  • Regulatory agency reporting.

    • APIS.

    • Passenger manifest.

  • Schedules

    • Issue airline operational schedule to ground handlers, passenger services contractor and airport officials.

  • FLIFO.

    • Update flight information for reservation center and down-line stations.

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Flight Operations:Support Services

  • Landing Rights.

    • Arrange and coordinate international landing rights and approvals foreign governmental agencies, US Customs, US Department of Agriculture (USDA) and Immigration and Naturalization Services (INS).

  • Route Planning.

    • Assist airline dispatch with most cost effective options considering crews, fuel, customs, etc.

  • Crew Service.

    • Crew accommodations and airport transportation.

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Flight Operations:Load Control

  • Weight and balance.

    • Participate in and/or make decisions regarding weight and balance issues on flights.

    • Arrange for transport and delivery of any passenger baggage removed due to operational reasons.

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  • Aviation Advantage has existing relationships in:

    • 75+ domestic airports.

    • Caribbean and Central America airports.

      • Aruba

      • Costa Rica

      • Dominican Republic.

      • Puerto Rico.

      • Bahamas.

      • Virgin Island (British/US).

      • Martinique.

      • Cayman Islands.

      • Mexico

      • Belize.