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A Travel Information Service for New York State. New York State Department of Transportation. Purpose. To share with you: Background on 511 NYSDOT's Vision for 511 for New York State Contents of 511 NY travel information service Recent 511-related activities Implementation

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A Travel Information Service for New York State

New York State Department of Transportation


To share with you:

  • Background on 511
  • NYSDOT's Vision for 511 for New York State
  • Contents of 511 NY travel information service
  • Recent 511-related activities
  • Implementation
  • Information coordination
  • Operation and participation
national deployment status
National Deployment Status
  • 511 is the number for getting travel information by phone
    • Designated by the FCC in 2000 for use by state DOTs
    • 32 states with partial or complete statewide coverage
        • 115-million-plus calls since inception
        • Available to 47% of population in 2007
        • 65% of population in 2008
  • 8 new states online by year-end 2008
  • Canada deploying 511 service
  • In NY, 511 will be the brand for travel information via:
    • Telephone, Web site and e-notifications
vision for 511 ny
Vision for 511 NY

New York State’s 511 Travel Information System provides useful, high-quality, comprehensive, readily available and accessible travel information in a timely manner to its customers.

  • Customers include the traveling public, the commercial sector and transportation system operators.
  • The goal is to increase travel and transportation satisfaction through:
    • Increased mobility and reliability
    • Enhanced safety and security
    • Environmental sustainability
    • Economic competitiveness
  • Seek out and use the best information available
    • TRANSCOM Regional Architecture Database
    • Only database of its kind in existence nationally
  • Ensure the integration of alltravelmodes
  • 511 system provides consistent and up-to-date region-based information
  • 511 is user friendly and seamless
    • Coordination and harmonization of telephone, Web offerings and e-notifications
  • Regional interoperability
    • FHWA model deployment
  • NYSDOT began investigating 511 soon after the FCC designation
  • Decided in late 2006 to advance 511 for NYS
    • Government service
    • External contractor to design, implement and operate
    • Complementary marketing and outreach effort
  • Request for Proposals issued in July 2007
  • Responses evaluated in September 2007
  • Telvent Farradyne team the designated winner
    • Contract signed in February 2008
511 ny deployment status
511 NY Deployment Status
  • IVR phone system available in the New York City Metro Area is using TRANSCOM’s Regional Architecture database
      • 511 NY will include all incident and event data in 29-county metro NYC/LI and northern NJ area
  • TransAlert system introduced in May 2008
      • MTA e-notification system featured
  • Rest of the state online by 2009
travel information
Travel Information
  • Information about the surface transportation systems and services operating in NYS
    • Dynamic
      • Accident / congestion locations; work zones; weather
      • Transit status
    • Static
      • Facility and service information, including contact lists
      • Transit schedules and trip-planning services
      • CVO, bike/ped, human services
  • Offered to help make travel:
    • Safer and more secure
    • More efficient, effective and productive
    • Flexible (choices) and reliable
    • Pleasant (quality of life)
511 ny system details
511 NY System Details

IVR Phone System

  • Nuance Speech Recognition
  • Integrated Multimodal / Multiagency
  • Database-driven IVR Menu Structure
    • Incident Reporting
    • Call transfer
    • Floodgate messages for ETO and special events
  • Customized trees for each of nine calling regions

Web site

  • Traffic Conditions (Incidents, construction, traffic cameras, speed, weather)
  • Transit Conditions (Incidents, construction)
  • Statewide Multiagency Transit Trip Planner
  • Ride-share opportunities
  • Travel Links (CVO, Bicycling)
  • Roles and Responsibilities
    • NYSDOT Main Office
      • Development and implementation of 511 system policy and guidance, quality assurance, training and support
    • Telvent
      • System design, operation, maintenance and future enhancements
    • Transportation Management Centers
      • Quality and timely datagathering and dissemination
outreach to stakeholders
Outreach to Stakeholders
  • Partner agencies:

Provide transportation systems and services in the state:

    • Roadway • Transit
    • Tourism • Enforcement/first-responder
    • Rail • Aviation
    • Bicycling • Ride share

Have information about their systems and services to publicize or key insights about customers’ needs.

  • System Users:
    • Traveling Public
    • Commercial Vehicle Operators
    • Transportation System Operators

Partners in Information

regional issues
Regional Issues
  • Neighboring States and Provinces
    • Share lessons learned
    • Build on existing relationships and forge new ones
  • Interoperability
    • Commonality of tools
      • Telephone menus
      • Mapping symbols
      • Terminology
      • Adherence to standards
    • Proper direction of calls
      • Cell phone calls
      • Transferring/redirecting calls
    • Coordination of content and ease of use
      • Access to databases and information
511 added value
511 Added Value


NYAlert/ E-Alerts

511 Web Portal

IVR/Phone/ “My 511”

Combined Marketing

Harmonization of Content

Ride-share Tools

CARS/RA Incident Info

Transit Call Centers

Clean Air NY

Trips123 Planner

NYC-DOT Parking Info

Ride-share Call Center

Bike/ Ped



ivr telephony data flow
IVR/Telephony Data Flow

IVR Database

Data Sources

IVR Data Server


IVR Front End


Finger Lakes

Long Island


Lower Hudson Valley

Capital Region

Southern Tier


transit trip planner
Transit Trip Planner
  • Transit Itinerary Planning System
green opportunities
“Green” Opportunities
  • “Green” elements and enhancements are being considered during system deployment
    • Prioritized for implementation, as information becomes available
    • Promotion of sustainability
    • Pushing information to travelers for more efficient trips with informed choices to better manage their lives
    • Dynamic routing capabilities based on incident and congestion information
    • Information on the availability of alternative fuel sources
    • Promotion of environmentally friendly travel mode choices with a reduced carbon footprint (bike/pedestrian, transit)
eye to the future
Eye to the Future
  • Explore and pursue opportunities:
    • Promotion of state and regional travel and tourism
    • Advanced custom services such as “My 511”
    • Route-planning tools
    • Map- and video-based distribution of travel information to mobile devices
    • RSS and XML feeds
    • Premium services to defray operating costs
    • ISP Partnerships
questions and answers
Questions and Answers

Contact Information:

Todd Westhuis, P.E., Project Director

NYSDOT Operations Division


Mary Harding, Outreach Coordinator

NYSDOT Office of External Relations