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A Travel Information Service for New York State. New York State Department of Transportation. Purpose. To share with you: Background on 511 NYSDOT's Vision for 511 for New York State Contents of 511 NY travel information service Recent 511-related activities Implementation

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A Travel Information Service for New York State

New York State Department of Transportation

purpose
Purpose

To share with you:

  • Background on 511
  • NYSDOT's Vision for 511 for New York State
  • Contents of 511 NY travel information service
  • Recent 511-related activities
  • Implementation
  • Information coordination
  • Operation and participation
national deployment status
National Deployment Status
  • 511 is the number for getting travel information by phone
    • Designated by the FCC in 2000 for use by state DOTs
    • 32 states with partial or complete statewide coverage
        • 115-million-plus calls since inception
        • Available to 47% of population in 2007
        • 65% of population in 2008
  • 8 new states online by year-end 2008
  • Canada deploying 511 service
  • In NY, 511 will be the brand for travel information via:
    • Telephone, Web site and e-notifications
vision for 511 ny
Vision for 511 NY

New York State’s 511 Travel Information System provides useful, high-quality, comprehensive, readily available and accessible travel information in a timely manner to its customers.

  • Customers include the traveling public, the commercial sector and transportation system operators.
  • The goal is to increase travel and transportation satisfaction through:
    • Increased mobility and reliability
    • Enhanced safety and security
    • Environmental sustainability
    • Economic competitiveness
objectives
Objectives
  • Seek out and use the best information available
    • TRANSCOM Regional Architecture Database
    • Only database of its kind in existence nationally
  • Ensure the integration of alltravelmodes
  • 511 system provides consistent and up-to-date region-based information
  • 511 is user friendly and seamless
    • Coordination and harmonization of telephone, Web offerings and e-notifications
  • Regional interoperability
    • FHWA model deployment
background
Background
  • NYSDOT began investigating 511 soon after the FCC designation
  • Decided in late 2006 to advance 511 for NYS
    • Government service
    • External contractor to design, implement and operate
    • Complementary marketing and outreach effort
  • Request for Proposals issued in July 2007
  • Responses evaluated in September 2007
  • Telvent Farradyne team the designated winner
    • Contract signed in February 2008
511 ny deployment status
511 NY Deployment Status
  • IVR phone system available in the New York City Metro Area is using TRANSCOM’s Regional Architecture database
      • 511 NY will include all incident and event data in 29-county metro NYC/LI and northern NJ area
  • TransAlert system introduced in May 2008
      • MTA e-notification system featured
  • Rest of the state online by 2009
travel information
Travel Information
  • Information about the surface transportation systems and services operating in NYS
    • Dynamic
      • Accident / congestion locations; work zones; weather
      • Transit status
    • Static
      • Facility and service information, including contact lists
      • Transit schedules and trip-planning services
      • CVO, bike/ped, human services
  • Offered to help make travel:
    • Safer and more secure
    • More efficient, effective and productive
    • Flexible (choices) and reliable
    • Pleasant (quality of life)
511 ny system details
511 NY System Details

IVR Phone System

  • Nuance Speech Recognition
  • Integrated Multimodal / Multiagency
  • Database-driven IVR Menu Structure
    • Incident Reporting
    • Call transfer
    • Floodgate messages for ETO and special events
  • Customized trees for each of nine calling regions

Web site

  • Traffic Conditions (Incidents, construction, traffic cameras, speed, weather)
  • Transit Conditions (Incidents, construction)
  • Statewide Multiagency Transit Trip Planner
  • Ride-share opportunities
  • Travel Links (CVO, Bicycling)
implementation
Implementation
  • Roles and Responsibilities
    • NYSDOT Main Office
      • Development and implementation of 511 system policy and guidance, quality assurance, training and support
    • Telvent
      • System design, operation, maintenance and future enhancements
    • Transportation Management Centers
      • Quality and timely datagathering and dissemination
outreach to stakeholders
Outreach to Stakeholders
  • Partner agencies:

Provide transportation systems and services in the state:

    • Roadway • Transit
    • Tourism • Enforcement/first-responder
    • Rail • Aviation
    • Bicycling • Ride share

Have information about their systems and services to publicize or key insights about customers’ needs.

  • System Users:
    • Traveling Public
    • Commercial Vehicle Operators
    • Transportation System Operators

Partners in Information

regional issues
Regional Issues
  • Neighboring States and Provinces
    • Share lessons learned
    • Build on existing relationships and forge new ones
  • Interoperability
    • Commonality of tools
      • Telephone menus
      • Mapping symbols
      • Terminology
      • Adherence to standards
    • Proper direction of calls
      • Cell phone calls
      • Transferring/redirecting calls
    • Coordination of content and ease of use
      • Access to databases and information
511 added value
511 Added Value

511

NYAlert/ E-Alerts

511 Web Portal

IVR/Phone/ “My 511”

Combined Marketing

Harmonization of Content

Ride-share Tools

CARS/RA Incident Info

Transit Call Centers

Clean Air NY

Trips123 Planner

NYC-DOT Parking Info

Ride-share Call Center

Bike/ Ped

TSIP

311

ivr telephony data flow
IVR/Telephony Data Flow

IVR Database

Data Sources

IVR Data Server

Niagara

IVR Front End

NYC

Finger Lakes

Long Island

Central

Lower Hudson Valley

Capital Region

Southern Tier

Adirondack

transit trip planner
Transit Trip Planner
  • Transit Itinerary Planning System
    • NYSDOT / TRANSCOM
green opportunities
“Green” Opportunities
  • “Green” elements and enhancements are being considered during system deployment
    • Prioritized for implementation, as information becomes available
    • Promotion of sustainability
    • Pushing information to travelers for more efficient trips with informed choices to better manage their lives
    • Dynamic routing capabilities based on incident and congestion information
    • Information on the availability of alternative fuel sources
    • Promotion of environmentally friendly travel mode choices with a reduced carbon footprint (bike/pedestrian, transit)
eye to the future
Eye to the Future
  • Explore and pursue opportunities:
    • Promotion of state and regional travel and tourism
    • Advanced custom services such as “My 511”
    • Route-planning tools
    • Map- and video-based distribution of travel information to mobile devices
    • RSS and XML feeds
    • Premium services to defray operating costs
    • ISP Partnerships
questions and answers
Questions and Answers

Contact Information:

Todd Westhuis, P.E., Project Director

NYSDOT Operations Division

518.485.0887

twesthuis@dot.state.ny.us

Mary Harding, Outreach Coordinator

NYSDOT Office of External Relations

518.457.2345

mharding@dot.state.ny.us

www.nysdot.gov/511

www.511NY.org