www businessknowledge biz trainers miodrag kosti and danijel tav ioski n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
www.businessknowledge.biz Trainers : Miodrag Kosti? and Danijel Tav?ioski PowerPoint Presentation
Download Presentation
www.businessknowledge.biz Trainers : Miodrag Kosti? and Danijel Tav?ioski

Loading in 2 Seconds...

play fullscreen
1 / 33

www.businessknowledge.biz Trainers : Miodrag Kosti? and Danijel Tav?ioski - PowerPoint PPT Presentation


  • 316 Views
  • Uploaded on

Training ’Successful retail selling ’. www.businessknowledge.biz Trainers : Miodrag Kostić and Danijel Tavčioski. Business education and consulting. ??? Tell us about yourself. Are you selling too ?. “Everybody lives from selling something !”. -- Robert Luis Stivenson.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'www.businessknowledge.biz Trainers : Miodrag Kosti? and Danijel Tav?ioski' - Patman


Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
www businessknowledge biz trainers miodrag kosti and danijel tav ioski

Training ’Successful retail selling’

www.businessknowledge.biz

Trainers: Miodrag Kostić and Danijel Tavčioski

Business education and consulting

slide2

???

Tell us about yourself.Are you selling too?

“Everybody lives from selling something!”.

-- Robert Luis Stivenson

slide4

Why?

  • What is the goal of this training?
  • To improve retail sales in your organization!
  • How would we do it?
  • Understanding what is selling (buyer)?
  • Understanding and using the selling system.
  • Working successfully in teams.
  • Measuring results and improving.
  • "The main producers of wealth have become
  • information and knowledge."
  • -- Peter Drucker
slide5

How?

  • How would we make it happen?
  • Learning theoretical knowledge
  • Reflecting on personal experiences
  • Using forms and questionnaires
  • Through interactive workshops
  • Using business case studies
  • "Tell me and I'll forget,
  • Show me and I might remember,
  • Involve me and I'll understand."
  • -- Benjamin Franklin
slide6

How?

We do not teach cheap NLP tricks, complicated

sales techniques or secret closes.

We use the most advanced sales methodology

based on David Sandler, Antony Robbins,

Harvey Mackey, Dale Carnegie, Harry Beckwith,

Tom Hopkins and Ron Martin selling systems.

Our goal is not a quick sale (just for the profit),

but selling to gain and maintain loyal customers,

as the only way of achieving sustained growth.

"An organization's ability to learn, and translate

that learning into action rapidly is the ultimate

competitive business advantage."

-- Jack Welch

slide7

When?

  • Training schedule:
  • First training module 1.5 hours
  • Coffee brake20 minutes
  • Secondtraining module 1.5 hours
  • Lunch brake 1 hour
  • Third training module 1.5 hours
  • Coffee brake20 minutes
  • Fourth training module 1.5 hours
slide8

What?

  • Training content
  • Understanding what is selling
  • Understanding different types of buyers
  • Systematic selling methodology
  • 12 steps retail selling process
  • Characteristics of a good salesman
  • Customer relationship development
  • Building and maintaining customer loyalty
slide9

???

What do you think when you hear

the word SALESMAN?

“There are worse things in life than death.

Have you ever spent an evening with an insurance salesman?”.

-- Woody Allen

slide11

Who?

  • Miodrag Kostić
  • From 1991. to 1998.
  • Miodrag Kostic has owned and managed "The T-Gallery", chain
  • of upscale retail stores on prestigious locations at:
  • 112 McDougal St., Greenwich Village, New York
  • South Street Seaport Marketplace, New York
  • Aloha Tower Marketplace, Honolulu
  • From 1998. to 2002.
  • Direct sales of ecommerce, on-line payment processing
  • services, for Cardservice International Hawaii.
slide19

Who?

  • Danijel Tavčioski
  • From 1989. to 2002.
  • Copy-writer and director for more than 600 advertising video productions.
  • Lecturer and consultant with over 15 years experience creating marketing strategy for leading companies in the region.
  • From 2002. to 2006.
  • Lecturer and trainer in sales, marketing and communication
  • for Adizes Southeast Europe from 2004.
  • From 2006. –
  • Owner and director of the consulting agency “Kako?”
slide20
Selling is …

Communication

Transaction

Relation

UNDERSTANDING SELLING

““Buyer is not a fool. Buyer is your wife.”

-- David Ogilvy

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide21
What is COMMUNICATION?

Why do we like to talk more than we like to listen?

UNDERSTANDING SELLING

* Exercise: Reading of newspaper article

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide22
What is TRANSACTION?

Do you like to be influenced?

UNDERSTANDING SELLING

“When salesman worries stop,

customers worries begin!”

-- Ted Levit

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide23
What is RELATION?

Why nobody likes obligation?

UNDERSTANDING SELLING

“Essential goal of selling is not to sell,

but to ensure repeated buying!”

-- Harvey Mackey

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide24
Selling is a process!

And to successfully manage processes,

We always need the SYSTEM!

UNDERSTANDING SELLING

* Exercise: Cutting the piece of paper

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide25

UNDERSTANDING SELLING

* Exercise: Put yourself in your customer shoes!

slide26

UNDERSTANDING SELLING

Selling is a profession of giving, not taking!

Your personal definition of selling defines your behavior and success as a salesman

“Selling is giving the customer sufficient information to make an intelligent buying decision, be it YES or NO.”

-- Ron Martin

“Selling is not convincing customer why he has to buy from us, but creating conditions for him to convince himself!”

-- Harvey Mackey

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide27

???

Why have you decided to become a salesman?

“A goal is a dream with a deadline“

-- Napoleon Hill

slide28

UNDERSTANDING SELLING

Ron Martin

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide29

UNDERSTANDING SELLING

David Sandler

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide30

UNDERSTANDING SELLING

Anthony Robins

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide31

UNDERSTANDING SELLING

  • 12 steps retail selling system
  • How to make the first contact - the right impression?
  • How to position yourself in relation to your customer?
  • How to open the communication with your customer?
  • How to communicate what is your store all about?
  • How to give the right information on specific products?
  • How to overcome the obstacles during selling process?
  • How to get your customer to make the buying decision?
  • How to tell your customer to buy the product - close the sale?
  • How to up-sell and earn more per each sale?
  • How to cross-sell and make additional sales?
  • How to build lasting relationship with your customers?
  • How to get your customers to recommend you?

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide32

UNDERSTANDING SELLING

This is only the beginning

(of the wonderful friendship)

Please call us so we can show you

the rest of this presentation

and

How can we help you grow your retail sales?

and

Keep your customers happy!

‘Successful retail selling’– Danijel Tavčioski and Miodrag Kostić - www.businessknowledge.com

slide33

VEZA Inc.

Ljubice Ivošević 23

11136 Beograd, Serbia

Tel/fax: +381 11 23 99 467

E-mail: info@veza.biz

Skype: miokos

www.veza.biz

Contact:

Thank you!

Miodrag Kostić

Director‘VEZA’Inc.

E-mail: mkostic@veza.biz

Mobile: +381 63 608 026

Danijel Tavčioski

Director ‘KAKO’ agency

E-mail: daniel@kako.co.yu

Mobile: +381 63 381 944

www.businessknowledge.com