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handling difficult people - PowerPoint PPT Presentation


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Do You Know Difficult People?. What are their characteristics?Traits?Attitudes?Behaviors?. < Previous Slide Next Slide >. How Do You Cope With Them?. Think of a recent conflict with a DPDescribe the situationWho was involved?How did they act?How did you respond?Were you pleased with the outcome?Is there a more effective way?.

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