INDIVIDUAL DIFFERENCES. Interpersonal Influence and Group Behavior. Organizational Processes. The Individual. THE ORGANIZATION’S ENVIRONMENT. Group behavior and work teams Intergroup conflict and negotiations Organizational power and politics Communication. Skills & Abilities Perception
THE ORGANIZATION’S ENVIRONMENT
BEHAVIOR IN THE
How we gather information about the social world--about peoples’ behavior, moods, motives, and traits
Similar to object perception, but
Why did they do that?
(Hendrie Weisinger, “Emotional Intelligence at Work” (Jossey-Bass, 1998).