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Effective Communication in Management and Business. Seminar 3 ... what was done--indicate the kind of information the report provides. what is included in ...

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effective communication in management and business

Effective Communication in Management and Business

Seminar 3

Strategies and plans for writing reports

John Morgan

the structure of long reports
The structure of long reports
  • Foreword and/or Summary
    • Commonly called the “Executive summary”
  • Discussion
    • Introduction
    • Proof and development of claims
    • Conclusions and recommendations
  • Appendices
  • References
executive summary
Executive summary
  • why something was done and why it is important
  • what was done--indicate the kind of information the report provides
  • what is included in the report: whether it is, for example, a proposal to solve a problem, an evaluation of a particular issue, a feasibility study, etc.
  • present the main results or findings
  • present important recommendations and implications
questions a manager may ask of the executive summary
Questions a manager may ask of the executive summary
  • What is the importance of this issue/project to the department or organisation?
  • What is the scope of its application?
  • What will it cost?
  • Are any problems associated with it?
more questions for the executive summary
More questions for the executive summary
  • What are the implications regarding…
    • workload
    • resources
    • staff
    • priorities
  • Are there any important dates or deadlines?
  • Are there any important recommendations for future action?
slide6
Be selective and only include things that are relevant
  • Adapt the structure to suit the expectations of the reader or audience
references
References
  • Huckin, T.N. & Olsen, L.A. (1991). Technical Writing and Professional Communication for Nonnative Speakers of English. New York: Mc Graw Hill.