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Practicing Emotional Intelligence in the Public Sector. IPMA-HR Western Region Conference May 3, 2006. “Emotional intelligence is twice as important as cognitive abilities in predicting employee performance and accounts for more than 85% of star performance in top leaders

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practicing emotional intelligence in the public sector

Practicing Emotional Intelligence in the Public Sector

IPMA-HR

Western Region Conference

May 3, 2006

slide3

“Emotional intelligence is twice as important as cognitive abilities in predicting employee performance and accounts for more than 85% of star performance in top leaders

Daniel Goleman, Harvard Business Review

self awareness
Self-Awareness

The ability to recognize and understand your moods, emotions, and drivers, as well as their effects on others.

hallmarks of self awareness
Hallmarks of Self-Awareness
  • Self-confidence
  • Realistic self-assessment
  • Self-deprecating sense of humor
energy follows focus
Energy Follows Focus

“In all my years of analyzing organization the greatest benefits seem to come from making small improvements in those activities we do most often, rather than one time breakthroughs in peripheral areas of the organization.”

Henry B. Eyring, Ph.D. Professor of Business Management, Stanford University

self management regulation
Self-Management/Regulation

The ability to control or redirect disruptive impulses and moods.

The propensity to suspend judgment - to think before acting

hallmarks of self management
Hallmarks of Self-Management
  • Trustworthiness and integrity
  • Comfort with ambiguity
  • Openness to change
slide9

“We need to learn how to point to problems without having to solve them. It is a misuse of our power to take responsibility for solving problems that belong to other. Our task is to keep a constant dialogue going about the problems and ask people to diagnose and solve them. The key issue is to tell the truth about difficult issues.”

Peter Block, “Stewardship”

motivation
Motivation

A passion to work for reasons that go beyond money and status

A propensity to pursue goals with energy and persistence

hallmarks of motivation
Hallmarks of Motivation
  • Strong drive to achieve
  • Optimism, even in the face of failure
  • Organizational commitment
the real role of leadership
The Real Role of Leadership

“There is a possibility underemphasized in leadership research - that the only thing of real importance that leaders do is create and manage culture.”

Edgar Schein

empathy
Empathy

The ability to understand the emotional make up of other people

Skill in treating people according to their emotional reactions

hallmarks of empathy
Hallmarks of Empathy
  • Expertise in building and retaining talent
  • Cross-cultural sensitivity
  • Service to clients and customers
social skill
Social Skill

Proficiency in managing relationship and building networks

An ability to find common ground and build rapport

hallmarks of social skills
Hallmarks of Social Skills
  • Effectiveness in leading change
  • Persuasiveness
  • Expertise in building and leading teams
slide17

Can Emotional Intelligence be learned?

The nature vs. nurture debate

it is a matter of the brain
It is a matter of the brain…

“Emotional Intelligence is born largely in the neurotransmitters of the brain’s limbic system, which governs feelings, impulses and drives”

Daniel Goleman,”Can emotional intelligence be learned”

slide19

“First, the ineffective behavior must be brought into awareness. Next, a new or more effective behavior must be identified and finally the new behavior must be consciously rehearsed over and over until it is mastered and becomes unconscious”

Daniel Goleman,”Can emotional intelligence be learned”

3 keys to learning emotional intelligence
3 Keys to Learning Emotional Intelligence
  • Motivation
  • Extended practice
  • Feedback
understanding climate
Understanding Climate

“Climate” refers to six key factors that influence an organizations working environment

Flexibility

Responsibility

Standards

Rewards

Clarity

Commitment

the five components of ei
The Five Components of EI
  • Self-Awareness
  • Self-Management/Regulation
  • Motivation
  • Empathy
  • Social Skills
how climate feels
How Climate Feels

“it’s flexibility-that is how free employees feel to innovate unencumbered by red tape;

their sense of responsibility to the organization;

the level of standards that people set;

the sense of accuracy about performance feedback and aptness of rewards;

the clarity people have about mission, vision and values;

and finally the level of commitment to a common purpose

six basic leadership styles
Six Basic Leadership Styles
  • The coercive style - “Do what I tell you”
  • The authoritative style - “Come with me”
  • The affiliative style - “People come first”
  • The democratic style - “What do you think?”
  • The pacesetter style - “Do as I do now”
  • The coaching style - “Try this”
flexibility is power
Flexibility is Power

Think of the leadership styles as the clubs in a golf bag. In the hands of a professional each is used in the right place and circumstance, often with unconscious competence.