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Improving Productivity by Reducing No-Shows O ne Community Health Center’s Story. Joe Liszak, MBA Fremont Community Health Center Fremont, Ohio. “We are not saints, but we have kept our appointment. How many people can boast as much?” Samuel Beckett. In the beginning........
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Joe Liszak, MBA
Fremont Community Health Center
In the beginning........
Scope of the problem...
“I have found that the greatest help in meeting any problem is to know where you yourself stand. That is, to have in words what you believe and are acting from.” William Faulkner
Developing the policy....
Four years later....the fruits of our labor....
“Education is an ornament in prosperity
and a refuge in adversity.” Aristotle
The next slides present an overview of
the reinstatement class given to patients
who no-show three times in one year.
A HPSA area is an area that does not have enough doctors to serve the population. Sandusky County has a special populations HPSA which means not enough doctors to take care of the migrant population.
This federal designation allows CHS to offer doctors and dentists positions with our organization and in turn, they can receive school loan repayment.
Other than CHS, where else can I go for medical and dental services if I have a Medicaid card, or I am paying the bill myself?
Very few other providers accept Medicaid or patients who are self-pay, this is why it is so important that you remain a part of our system, so that you will always have a place for you and your family to receive care.
What are some reasons patients miss their appointments?
Community Health Services employs a full-time Patient Care Coordinator to assist you. We have put together a list for you to take with you so that you can use one of these services in the future to help you keep your appointments. Here are some of those programs that may help.
By calling one of our offices from 8:30 am - 5:00 pm
Community Health Services-Medical 334-3869
Community Health Service-Dental 334-8855
Fremont Family Practice 355 -8186
Birchard Medical Center 334-4428
West Side Pediatrics 334-9137
Some drug companies have programs for those in need. The Patient Care Coordinator at CHS can assist you with the paperwork.
Free medications for people who qualify. Distributed by CHS doctors when available.
In 2004 there were 28 no shows in the
CHS medical and dental offices resulting
All of this causes
1. Longer wait times for patients who keep their appointments
Call ahead to cancel an appointment:
Men who do things without being told
draw the most wages.
For More Information contact:
Joseph Liszak, MBA
Chief Executive Officer
Community Health Services
410 Birchard Avenue
Fremont, Ohio 43420