Starbucks:  Delivering  Customer Service Case Discussion: March 4 Preloader

Starbucks: Delivering Customer Service Case Discussion: March 4 - PowerPoint PPT Presentation


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Issue. Recent Market Research shows a decline in Customer Satisfaction at Starbucks. To stay on plan with their aggressive growth strategy, should $40 million be invested in the 4,500 stores focusing on improving the speed of customer service?Will this improvement lead to increased satisfacti

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