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Novell Solutions for Business Continuity

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  1. Novell Solutions for Business Continuity Herndon, VA Ramesh Pattni AVP/Senior Strategist Ramesh.Pattni@ctp.com

  2. Are You Ready for This?

  3. IT Problems • Shrinking Budgets • Reduced Headcount • Greater Demands DOWNTIME

  4. According to Gartner… • Two out of five enterprises that experience a disaster will go out of business within five years. • While 85% of Global 2000 enterprises have a disaster recovery plan covering core technology and infrastructure, only 15% have a full-fledged business continuity plan. • Source: “What is Crisis Management?”Gartner Research, September 2001

  5. Business Operation Average Cost per Hour … $6.5 million Brokerage Operations … $2.6 million Credit Card/Sales Authorization … Pay-per-View Television $1.1 million … Home Shopping (TV) $113.0 thousand … Home Catalog Sales $90.0 thousand … Airline Reservations $89.5 thousand Cost of Downtime

  6. The Problem Level of Executive concern for disaster recovery and business continuity IT budget allocation

  7. Rapid Technology Rationalization (RTR) Invest Higher-risk but strategic investments Innovate $ Alignment with business objectives Relatively low-risk investments needed to promote steady growth ERP applications Enhance/Maintain Competitive Edge Leverage $ RTR identified short term savings RTR Savings IT infrastructure “Keep the trains running well”

  8. Novell Solutions for Business Continuity Novell offers reliable solutionswith recovery and business continuitycapabilities built right in! Cost $ Year 3 Year 2 Year 1 0 25% 50% 75%

  9. After 9/11 IT Priorities Have Shifted CIO's October 2001 survey of 320 IT professionals showed that companies will increase their investment in IT contingency and disaster recovery plans 54% will increase spending on DRP 46% will keep DRP costs the same 34% will increase spending in off-site redundant systems 31% will increase spending in off-site data and application backups 25% will increase spending in backup facility for employees 24% will increase spending in replacement equipment 23% will increase spending in remote access 23% will increase spending on virus detection Source: CIO November 2001

  10. Business Continuity must cover • People • Process • Information technology • Connectivity • Supply chain • Call Centers • Facilities • It’s not just the data center!

  11. Business Continuity Life Cycle Business Impact Assessment Business Continuity Strategies Strategy Implementation And Testing Maintenance And yearly updates

  12. Begin with a Business Impact Assessment • Objective • To clearly and impartially demonstrate the bottom line impact of systems and other disruptions on specific functional areas within your enterprise • Goals • To quantify the level of Business Continuity Planning needed to ensure rapid restoration of key business processes and resumption of technology based operations in the event of a disruption. • To meet the requirements set forth by customers, suppliers and employees

  13. Why is the Business Impact Assessment Important • Which processes and functions are critical, necessary, or optional for business survival • In what order and how fast these functions need to be recovered • What the interdependencies of these functions are • What the financial exposures are • The impact on revenue, investor confidence, customer service, goodwill, competitive edge, market share, etc. if critical functions can’t be performed

  14. Specialized Products and Services

  15. Business Continuity – physical and technical infrastructure Backup facilities for employees Follow-the-sun NOC Help desk Off-site redundant systems Off-Site data & app. backups Application Architecture Technical Infrastructure SAN and NAS storage Server Clustering & Blades Increasing Costs Higher Business Continuity Security Network Reduced Business Continuity Redundant Cooling Battery Backup UPS Physical l Infrastructure Power Generation Power from multiple stations

  16. Preventing a Crisis with Strong Integrated Security • Establish a robust and integrated security infrastructure that is cost-effective tomanage and easy to use

  17. Key Building Blocks • Identity Management • Access and Security • Portal

  18. Novell Secure Access Advantages • Reduce security risk to a minimum • Reduce time and costs • Password management • Web infrastructure management • Web application development • Deliver dramatic ROI to day-to-day operations • Centrally manage all security points • Control application security costs • Novell Secure Access Suite • Novell eDirectory™ • Novell Account Management and • SecureLogin • Novell iChain® • Novell BorderManager® • Novell Modular Authentication Services™ (NMAS™) • Authentication Services

  19. Restoring Communications • Facilitate crisis management and work flow with an automatically-maintained emergency contact list and Web and e-mail access to any location or device

  20. GroupWise® 6:Secure, Dynamic Communication • Flexible access to e-mail communication • Across the network • Any Internet-connected device, wired or wireless • Workflow capabilities to continue business processes • “Chunking” data and clustering capabilities for redundancy • Caching mode to work offline • ROI and accelerated corporate productivity • The only bundled wireless solution in the industry • Decrease server requests by up to 90% • Decrease server overhead by more than 50% • Reduced overall networking costs

  21. Restoring Critical Communications • Less than one hour downtime per year when these services are used in conjunction • Support for secure protocols (SSL, S/MIME) • Clustering promotes redundancy across the server cluster in event of an outage

  22. Establish a Communication Command Center • eGuide • Access latest contact and organizational data from backed-up network and HR directories • Conduct browser-based searches for employee information across LDAP-enabled directories • Improve daily productivity • Novell Portal Services • Portal capabilities allow a virtual command center that can be accessed from any device • Communicate customized updates and instructions via the web • Personalize portal content and services to each user • Lower cost of ownership for portal infrastructure

  23. Recovering Data and Restoring Access • Automatically back up or mirror localand network mission-critical dataand user identities with integratedWeb and VPN services

  24. Levels of Data Recovery Mirror failover Mirror Function Tape backup offsite Tape backup Cost/data importance

  25. Recover Data and Restore Access • Automatically back up or mirror local and network mission-critical data and user identities with integrated services to immediately restore access to that data via VPN or even the web • Novell NetWare® 6 • Supports all leading backup solutions • Offers automated and cost-effective options for backing up data locally, remotely, and in real-time • Allows instant access to data files, even if network connection becomes unavailable • Offers remote management benefits

  26. NetWare 6 Data Redundancy • Novell Cluster Services™ • Free cluster software for up to two systems in NetWare 6 • Up to 32 NetWare servers in a cluster • Mirror data within a geographically distributed cluster for redundancy • Eliminate single point of failure • Transparent failover—uninterrupted access • FAN-OUT FAILOVER™ for load balancing on failover • Cluster enable any applications running on NetWare

  27. Three Areas of Storage to Protect • Data center • High availability, reduce management costs and consolidate resources • Users • Back up valuable local files and enhance productivity • Create, share,find, store,organize one Net • Branch Office • Reduce storage, connectivity and management costs

  28. SAN Architecture for Redundancy(Data Center) • Disaster recovery • High availability • 24 X 7 backup • Scalability • Native access • Simplified management Mobile access Corporate data center Disaster recovery site • Novell solutions: NetWare, Cluster Services, Native File Access, Novell Storage Services™ (NSS) File System, iFolder™ • Partner hardware/software • Professional services Windows, Mac, UNIX, and Novell clients

  29. Novell Microsoft Veritas Application failover/recovery Shared storage/data failover Cascading failover File-level client reconnect Grey data preservation Automatic failback Resource prioritization scheme Cluster volume manager Manage multiple clusters centrally Split brain detection Geographically separate servers Volume repair and remount time Dynamic node addition Availability Scalability Overall How Does Novell Compare? Based on IDC Clustering Report and Novell Research Excellent Poor

  30. Integrated Services for Recovery and Access (Users) • Novell iFolder™ “We needed a central point of storage for local files, something other than a normal ‘Home Directory’ that would be available should another disaster occur. We needed something that would ‘back up’ the user's local data automatically because they will never do it themselves. iFolder to the rescue! We have our pilot group syncing their files to a server off-site automatically. It takes no time at all seeing that iFolder only writes the delta rather than the whole darn file like some ‘other’ similar products.” Steven Beyer, Consultant PC/LAN Support Securities Industry Automation Corporation

  31. Where is your corporate data? • Gartner Group, IDC, and Meta Group state that up to 80% of a company’s business critical data resides on PCs (Desktops & Laptops) • Up to 96% of all business PCs are not being backed up (Strategic Research Corporation ) • According to IDC, the mobile work force in the U.S., Western Europe and Latin America is expected to grow from 34.7 million in 2001 to 60.8 million in 2004. • 35% of PCs sold into business organizations are laptops (IDC)

  32. What the analysts are saying • According to John Girard, a vice president and research director at Gartner, "Enterprises can realize substantial support savings and productivity gains by selecting appropriate remote backup and restore tools for their nomadic users. Avoiding just a few disasters may justify the entire value of the investment."

  33. Problems of Data Availability • Your data is everywhere and yet, frequently not where you need it • If your computer experiences a system crash or is stolen, your data is lost – no disaster recovery Office Home • Your data is difficult to access from the Internet Mobile Hotel • You don’t dare store sensitive data on the network • You don’t want to change the way you access your data Cyber Cafe PDA Air

  34. What the Organization Needs • Critical corporate data on laptops and desktops needs to be backed up to the network automatically • Local files should be safe when they are sent to the server and should remain secure on the network – encryption should be automatic • Anywhere file access that increases the productivity of all users • Ability to consolidate the storage and simplify the management associated with network “home directories”

  35. Novell iFolder Product Overview • Novell iFolder lets your files follow you—everywhere. • No matter where you are, your files are always with you • Automatically backs up your local data • Simplifies the way files are used across the Net • Files are always safe, secure, and up-to-date • Secures and protects corporate digital assets • Accelerates the productivity of today’s mobile professionals

  36. Novell iFolder Benefits • Automatically SECURES and protects your files • Your files are automatically backed up on the network and multiple workstations, protecting your organization’s critical data • Files are encrypted during delivery and on the server, so no one but you can access them

  37. Novell iFolder Benefits • It SIMPLIFIES the way you use your files • Your files follow you everywhere • Your files are automatically updated across the machines your regularly use (Work, Laptop, Home) • Your files are in a local directory so you use them the same way you always have • If you are on the road you can access your files anywhere using a Web browser • No need to remember complex login procedures • Lengthy VPN logins are no longer required • The view of data is the same on all machines

  38. iFolder Architecture Novell eDirectory Jeff’s iFolder User Authentication iFolder Servers Mobile Storage Matt’s iFolder Jeff’s iFolder Jeff’s iFolder Home Jeff’s iFolder through a browser Jeff’s iFolder Kiosk Office PDA

  39. Data Recovery and Access • Distributes local data to ensure availability in the event of a disaster • Configurations can be managed more effectively; also, content can be pushed (e.g. virus updates) • Automates and pushes security policies, such as termination results

  40. Recovering Workspace • Provide automated, identity-based configuration and delivery of applicationsand content across desktops, the Web,and mobile devices

  41. Challenges of Distributed Offices • Customers want to: • Reduce $$ to support branch offices • Consolidate servers, storage, and applications • Have directory services for central management at an affordable price when spanning the WAN • Reduce costs of backups and administration • Reduce the need for IT staff in the field • Have disaster tolerance for the rural parts of their network without breaking the bank • Reduce costs of low bandwidth private WAN links – and leverage the Internet • Improve services to users on the outskirts of the network

  42. Enabling server, storage, and application consolidation Simplifying directory services for distributed environments Securely leveraging the Internet for WAN connectivity between central offices and branch offices Eliminating the data backupchallenges in remote offices Accelerating IT service deployment and access in the branch office Automaticallyprovisioning stationary, mobile, and visiting users in the rural parts of the customer network Novell Nterprise Branch Office Nterprise Branch Office drives the cost out of branch office infrastructurein a distributed enterprise by

  43. Nterprise Branch Office Key Features • Soft appliance • NAS-style file service • Portal Services for web-based user access • iPrint • Data replication for backup (Rsync) • Integrates with ZFS for content distribution • Disaster tolerant architecture • User Access Provisioner

  44. Barcelona Branch Office Chicago Branch Office Helsinki Branch Office Nterprise Branch Office Architecture Visiting User Users • Login • HTTP • CIFS • NCP • NFS • AFP • FTP iPrint Agent BOMAVOL1 iPrint Agent BOMAVOL1 BOMAVOL2 BOMAVOL2 BOMAVOL2 London iPrint Agent • Local Service Cache for File, Print, Directory • NAS-Style File Service • iPrint Print Service • Replication for Backup • User Access Provisioner for user caching and provisioning • Regional data center acts as master of the services and fail-over site BOMAVOL3 iPrint Agent

  45. Recover Productive Work Space • Quickly provide new, temporary, or alternate work environments • Automated, self-service configuration and delivery of applications and content • Delivered across desktops, the web, or mobile device • Based on each employee’s identity

  46. Providing a Unified Work Environment • Leverage the day-to-day benefits of ZENworks Synergy™—the only solution that can deliver… • All three kinds of applications: web, thin-client, and 32-bit • Manage across your network operating systems, including Windows NT/2000 and NetWare

  47. Recovering Work Space Appropriate content pushed server to server and then desktops (rapid deployment) Mobilizes workforce in the event workspace is destroyed In the event of disaster, home computers can receive pushed content

  48. Recovering IT Skills and Expertise • Leverage the skills and expertise of the vast Novell community to create a ready workforce should your own IT staff be unavailable in an emergency

  49. Help When You Need It • In the wake of September 11, Novell assisted the following customers… • New York Department of Transportation • New York Office of Real Properties • Port Authority of New York/New Jersey • Bank of New York • Environmental Protection Agency (EPA) • Federal Bureau of Investigation (FBI) • And many others

  50. Recover IT Expertise and Skills • The Novell support community is a ready workforce Direct, single point of contact for deployment Pooled resource catalog for appropriate skill set Global organization with mobile workforce Virtual consulting assistance is available Technical delivery automation capabilities