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Business Continuity

Business Continuity

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Business Continuity

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  1. Business Continuity For busy IT people GOETEC seminar 16th February 2012

  2. A bit about me David Hayling

  3. Kent MAN operations manager for 10 years

  4. Kent MAN operations manager for 10 years Microwave radio links (rain, trees) ATM (LANE, clock) BT circuits, first wavestream (spares) The BT ‘excuse book’ (back breaking)

  5. Christ Church Infrastructure Manager • One or two interesting experiences

  6. Christ Church Infrastructure Manager • One or two interesting experiencesflood, fire, pestilence … …

  7. electricity

  8. electricity

  9. Business Continuity

  10. Why

  11. Things go wrong

  12. “In theory, theory and practice are the same. In practice, they are not.” Albert Einstein

  13. Things go wrong

  14. City University fire 2001 [guardian, Tuesday 22 May 2001] “Around 300 people had to be evacuated from City University's college building in central London last night, after a fire gutted the roof and fourth floor offices.”

  15. City University fire 2001 [guardian, Tuesday 22 May 2001] “Around 300 people had to be evacuated from City University's college building in central London last night, after a fire gutted the roof and fourth floor offices. Students continued to sit their examinations today.”

  16. Causes of outage BCS – BC in practice

  17. Causes of outage BCS – BC in practice

  18. UCISA Top Concerns

  19. UCISA Top Concerns

  20. Networking Risks

  21. Five golden rules of business continuity British Computer Society

  22. Understand the business requirements

  23. Understand the business requirements • Institutional DR / BC plan • Make friends with the auditor • Insurance officer • Check with fellow service providers • Estates • Senior managers • Your manager

  24. Commit time and effort from across the business

  25. Internal communications is critical

  26. Documentation should match the organisation

  27. Test the plan

  28. Five golden rules • Understand the business requirements • Commit time and effort from across the business • Internal communications is critical • Documentation should match the organisation • Test the plan

  29. Hardware fault BCS – BC in practice

  30. Hardware fault BCS – BC in practice

  31. Hardware fault • Look at your key business systems • Network • AAA • Key services – web, mail, teaching

  32. Hardware fault • Identify single points of failure • Risk asses • Mitigate / accept • RAID 1,5, 10, … • SAN • Virtualisation

  33. Hardware fault www.brentozar.com Hierarchy of Database Needs

  34. Hardware fault • Test your backups • Can you recover the data • How long does it take • Maintenance contracts • What do they cover – just break/fix– replacement • Cold spares • Check you can deploy

  35. Human error BCS – BC in practice

  36. Human error BCS – BC in practice

  37. Human error BCS – BC in practice

  38. Human error • Change control • Don’t change unless you know (and have written down); why, what, when, to what, who to tell, what success looks like, backout plan, test plan • Working mobile phones • Normally used

  39. Software malfunction BCS – BC in practice

  40. Software malfunction BCS – BC in practice

  41. Software malfunction BCS – BC in practice