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Planning for Business Continuity

Planning for Business Continuity. First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman. Learning Objectives:. First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman.

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Planning for Business Continuity

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  1. Planning for Business Continuity First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  2. Learning Objectives: First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  3. Scenario: Flood affecting the MOH Regional Office First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  4. Know your business • Impacts on the Critical functions /Activities • Manpower • Finances • Machines • Management • Impacts on services • Workload • Income • How critical the function is to other functions Business Continuity Planning First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  5. Business Continuity Planning • Impacts on services according to disaster timeline • First 24 hours • Brown out so stop operations • 24 – 48 hours • Impassable roads so no staff/reliever • after one week • No food to eat (Still closed business establishment ) • after two weeks • No salary (Closed Finance Office) First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  6. Business Continuity Planning • Impacts on number of staff • Number of staff • Need for all staff to be present in times of emergency • Early warning, alert and response system • Number of staff needed according to timeline • Relocation • Could this function carried out anywhere else? First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  7. Resources required • For each timeline list what resources required • Computers • Vehicles • Equipment (machinery) • Communication • Data required • Directory with contact details • Services • Financial details • Works in progress First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  8. Assess the risks • Hazard Analysis • Risk Analysis • List the physical disruption that may be caused • List the financial implications of the disruptions • List people affected by the disruptions • Staff, Clients, Partners • Ex. Flooding • Loss of access and utilities (lifelines) • Water damage to equipment and stocks • Cost of damage • Team working on the ground floor • Customers and suppliers First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  9. Mitigation in place • List what you currently do that prevents or • reduces the occurrence of hazard or the • exposure of the community from hazard; • and the impact of hazard to your business • Ex. Flooding • Monitor weather forecast, flood warning • Mitigation possible • List additional actions that can be taken to prevent • or reduce likelihood of hazard and the impact of • hazard to your business • Ex. Flooding • Relocate premises to higher ground • Floodgates/ sandbags ready for use First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  10. Risk Score Matrix • Helps identify the higher priority risks for the business • Based on score, revisit mitigation currently in place • Determine likelihood of hazard occurring (high or low) • Determine the impact of hazard on the business • Possibility to rate the risk (A, B, C, D) • Knowing the highest risks helps decide: • accept the risk – contented to live with it as the cost • of implementing risk reduction strategies outweigh • the benefits • treat the risk – take steps to reduce impacts or reduce • likelihood since the risk is too great for the business First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  11. RISK MATRIX Increasing Impact First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman Increasing Likelihood

  12. 3. Formulate the plan – to respond to an • emergency • Checklist of appropriate actions during emergencies • May add arrangements already in place • Log of actions taken • Log all actions taken and decisions made including time for each entry • Legal implications • Liaise with emergency services • Designate Liaison Officer • Pass information between emergency services response and internal response team First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  13. 3. Formulate the plan – to respond to an • emergency • iii. Identify any damage • ASAP and if safe, do rapid assessment • Injury to staff, contractors, public • Damage to building • Damage to equipment, vehicles, etc • Damage to stocks • Other damages • Identify functions disrupted • Document functions, areas, services disrupted and extent of disruption First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  14. 3. Formulate the plan – to respond to an • emergency • Convene Business Recovery Team • Pre-identify within the organization the composition of the team that will manage the response and recovery of the emergency • If emergency warrants, you can call them ASAP • Available directory for the team members • Provide information to staff • Risk Communication First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  15. Risk Communication: • Keep staff informed about the emergency and response actions undertaken • Colleagues who may be injured • What is expected of them today • Should they turn up for work tomorrow • Should there be still job for them after the disaster • Remember: Providing information quickly will stop rumours First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  16. Decide on Course of Action • Decide what you need to do and produce action plan • Base it from the critical function priority list and the business impact analysis • Communicate decision to staff and business partners • Provide information to maintain reputation and business • Designate spokesperson to manage the media and to do public information First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  17. Arrange Debrief • After emergency do debriefing or post-incident evaluation • Good practices and lessons learned • Revisit and update the plan • Test the Plan • Disseminate the plan to all concerned First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

  18. Thank You First National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

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