Intro to CQI
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Intro to CQI. CQI. ภก.สุฟยาน ลาเต๊ะ ศูนย์คุณภาพ รพ.ยะหริ่ง 18 JUN 2012. Basic Concepts and Introduction to CQI. สนับสนุนโดย. แต่ละหน่วยมีคุณภาพ. SS, RM, QA, CQI. ควบคุมประจำวัน. Customer driven. Info Syst , Int.Customer , PCT. แผนยุทธศาสตร์. คร่อมสายงาน. ประสานแนวราบ.

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Cqi

Intro to CQI

CQI

.

.

18 JUN 2012


Basic concepts and introduction to cqi

Basic Concepts and Introduction to CQI


Cqi

SS, RM, QA, CQI

Customer driven

Info Syst, Int.Customer, PCT

Mission, Strat.Mgm, Hoshin

TQM Wheel


Tqm cqi

TQM/CQI

  • Total Quality Management :

  • Continuous Quality Improvement : /

  • TQM/CQI /

  • CQI = never endless in process improvement


Cqi

CQI


What is cqi

What is CQI ???

  • (/)


Why is cqi

Why is CQI ???

  • HA : .


Quality

Quality


Cqi

Team Work

()

Customer Focus

()

Self Assessment

()

RM/QA/CQI

()


Cqi

Need :

Expectation :


Cqi

Need :

Expectation :


Cqi

Need

  • Explicit Need

  • Implicit Need ( )


Cqi

  • Expectation

  • Need


Cqi

Mission/

Vission

RM/QA/CQI

CQI

Accredit

QA/

Std.

Accredit

Risk Management


Why is cqi1

Why is CQI ?

  • (Learning Process)

  • ()

  • (empower)


Cqi

  • (team) :

    • Obj

    • Obj


Team member participative

Team = Member+Participative

  • Member = Leader + Subordinator

  • P = 3Hs

    • H= Head

    • H= Hand

    • H= Heart


Cqi

  • (PDCA cycle)


Cqi

  • /

  • :


Cqi


Cqi


Cqi

CQI

  • Customer Focus

  • Common vision

  • Teamwork & Empowerment

  • Process Improvement

  • Problem solving process

  • Leadership support

  • Continuous Improvement


Cqi

:


Cqi

:

:

() :

() :

() :

/


Cqi

    • multivoting

    • , ,check sheet

    • Pareto diagram

    • Run chart, Control chart


Cqi

Six hats

Lateral Thx


Cqi

  • (Capturing)

  • (Challenging) /

  • (Broadening)

  • (Surrounding)


Cqi

  • ......


Cqi


Cqi


Cqi

  • ?


Cqi

  • ?


Cqi

CQI


Cqi 2

CQI2

1. 3 ()

  • (Set aim) :

  • (establish measure) :

  • (develop changes) :


Cqi 21

CQI2

2. PDCA

  • Plan : obj ( )

  • Do :

  • Study/Check :

  • Act :


Cqi

CQI

  • PDCA PDCA


Cqi

    • ICU

    • (median)

    • (median)

    • (, , )

    • ( wean )

  • ()

  • ( )


Cqi


Cqi

CQI

/

Creative Test


Cqi 9

CQI 9


Cqi

  • ()

  • /

  • //


Cqi

CQI


1 customer focus or system focus

1. Customer focus or System focus ?

  • Customer focus

  • =

  • = Customer focus =


Cqi

RM

QM

UM


2 pdca

2. PDCA ???

  • PDCA 1

  • PDCA


Cqi


Cqi

3. ?

  • ER admit pt ward

  • ER

    • ER

  • Cross function Team ER


Cqi

4. /

  • subset

  • Special cause =

  • Common Cause =


Cqi

Special cause =

Common Cause =

Plan

Do

//

/

Act

Study


Cqi

5.

  • Green Hat

  • Lateral Thinking

de Bono Thinking Systems


Cqi

6. ???

  • / Evidence Based


Cqi

7. /

  • minority feed back


Cqi cqi

CQI CQI


Cqi


Cqi


Cqi


Cqi


Cqi

Performing ( ) () = misconcept


Cqi


Cqi


Departmentism departmentism

departmentism departmentism


Cross functional team 1 1 cross fn team

Cross functional Team 1 1 Cross fn Team,


Cqi

CQI

CQI:13


Cqi

CQI

CQI:13


Cqi

CQI

CQI:13


Cqi

CQI

CQI:13


Cqi

CQI [. (11 .. 2542)]


Cqi

--Smell Quality--


Cqi


Cqi

  • /

?


Cqi


Cqi

  • (Capturing)

  • (Challenging)

  • (Broadening)

  • (Surrounding)


Cqi

CQI

  • Customer Focus

  • Common vision

  • Teamwork & Empowerment


Cqi

CQI

  • Process Improvement

  • Problem solving process

  • Leadership support

  • Continuous Improvement


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