Intro to CQI
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Intro to CQI. CQI. ภก.สุฟยาน ลาเต๊ะ ศูนย์คุณภาพ รพ.ยะหริ่ง 18 JUN 2012. Basic Concepts and Introduction to CQI. สนับสนุนโดย. แต่ละหน่วยมีคุณภาพ. SS, RM, QA, CQI. ควบคุมประจำวัน. Customer driven. Info Syst , Int.Customer , PCT. แผนยุทธศาสตร์. คร่อมสายงาน. ประสานแนวราบ.

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Intro to CQI

CQI

.

.

18 JUN 2012


Basic Concepts and Introduction to CQI


SS, RM, QA, CQI

Customer driven

Info Syst, Int.Customer, PCT

Mission, Strat.Mgm, Hoshin

TQM Wheel


TQM/CQI

  • Total Quality Management :

  • Continuous Quality Improvement : /

  • TQM/CQI /

  • CQI = never endless in process improvement


CQI


What is CQI ???

  • (/)


Why is CQI ???

  • HA : .


Quality


Team Work

()

Customer Focus

()

Self Assessment

()

RM/QA/CQI

()


Need :

Expectation :


Need :

Expectation :


Need

  • Explicit Need

  • Implicit Need ( )


  • Expectation

  • Need


Mission/

Vission

RM/QA/CQI

CQI

Accredit

QA/

Std.

Accredit

Risk Management


Why is CQI ?

  • (Learning Process)

  • ()

  • (empower)


  • (team) :

    • Obj

    • Obj


Team = Member+Participative

  • Member = Leader + Subordinator

  • P = 3Hs

    • H= Head

    • H= Hand

    • H= Heart


  • (PDCA cycle)


  • /

  • :




CQI

  • Customer Focus

  • Common vision

  • Teamwork & Empowerment

  • Process Improvement

  • Problem solving process

  • Leadership support

  • Continuous Improvement


:


:

:

() :

() :

() :

/


    • multivoting

    • , ,check sheet

    • Pareto diagram

    • Run chart, Control chart


Six hats

Lateral Thx


  • (Capturing)

  • (Challenging) /

  • (Broadening)

  • (Surrounding)


  • ......




  • ?


  • ?


CQI


CQI2

1. 3 ()

  • (Set aim) :

  • (establish measure) :

  • (develop changes) :


CQI2

2. PDCA

  • Plan : obj ( )

  • Do :

  • Study/Check :

  • Act :


CQI

  • PDCA PDCA


    • ICU

    • (median)

    • (median)

    • (, , )

    • ( wean )

  • ()

  • ( )



CQI

/

Creative Test


CQI 9


  • ()

  • /

  • //


CQI


1. Customer focus or System focus ?

  • Customer focus

  • =

  • = Customer focus =


RM

QM

UM


2. PDCA ???

  • PDCA 1

  • PDCA



3. ?

  • ER admit pt ward

  • ER

    • ER

  • Cross function Team ER


4. /

  • subset

  • Special cause =

  • Common Cause =


Special cause =

Common Cause =

Plan

Do

//

/

Act

Study


5.

  • Green Hat

  • Lateral Thinking

de Bono Thinking Systems


6. ???

  • / Evidence Based


7. /

  • minority feed back


CQI CQI






Performing ( ) () = misconcept




departmentism departmentism


Cross functional Team 1 1 Cross fn Team,


CQI

CQI:13


CQI

CQI:13


CQI

CQI:13


CQI

CQI:13


CQI [. (11 .. 2542)]


--Smell Quality--



  • /

?



  • (Capturing)

  • (Challenging)

  • (Broadening)

  • (Surrounding)


CQI

  • Customer Focus

  • Common vision

  • Teamwork & Empowerment


CQI

  • Process Improvement

  • Problem solving process

  • Leadership support

  • Continuous Improvement


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