Assertive Conflict Resolution. Win-Win Solutions. Aggressive Behavior. When I take my own rights into account and not the other person’s. Everyone should be like me I’m never wrong Closed minded Interrupts Domineering/Bullying Handle conflict by harming others. Passive Behavior.
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Conflict: When two people Disagree on an issue.
Conflict Resolution: A communication skill that encourages a better understanding of the other person’s point of view, helping to resolve conflicts in a positive way.
Win-Win Conflict Resolution: A belief that everyone can win by co-operation and avoiding competition and comparing
When we are able to resolve internal and interpersonal
conflicts, Using win-win problem solving.
Every relationship will have some conflicts
at some time or other.
When we use win-win problem solving,
it strengthen the relationship.
When we don’t, it destroys it.
The person who is negatively affected by the Problem.
What is the Owner’s responsibility?
To find a way to resolve the problem,
even if he is not the Cause of it.
I will not play at tug o' war
I'd rather play at hug o' war,
Where everyone hugs
Instead of tugs
Where everyone giggles
And rolls on the rug,
Where everyone kisses
And everyone grins
And everyone cuddles
And everyone wins.
You and your spouse have one car. You need to go
to a meeting tonight, and your spouse wants visit a
How many Solutions can you come up with?
Cake Cutting Exercise
You are in charge of a Birthday party for four Children. You have one
Cake and need to cut it in 4 equal parts. Brainstorm with your partner
How many different ways you could cut it.
Look at things from another’s needsperspective and try to see their point
Or view and look for a solution that meets both underlying needs.
Eskimo or Indian? needs
Moving or needs
What is needs
What do you see? needs
and Reflective Listening!