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CONFLICT RESOLUTION

CONFLICT RESOLUTION. What is Conflict Resolution?. When you have a conflict between one or more people and are trying to solve the problem. There are two ways to resolve a conflict: Fight and argue creating a winner and a looser to the conflict

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CONFLICT RESOLUTION

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  1. CONFLICT RESOLUTION

  2. What is Conflict Resolution? • When you have a conflict between one or more people and are trying to solve the problem. • There are two ways to resolve a conflict: • Fight and argue creating a winner and a looser to the conflict • Talk and work through the problem calmly and maturely creating a win-win resolution

  3. The Conflict Resolution Plan • Step 1: Define the problem. • Step 2: Verbally summarize the feelings for clarification. • Step 3: Look for solutions. • Step 4: End with an expression of love for each other.

  4. Step 1: Define the problem • Begin with something positive • Describe the specific behavior that is bothering you. • Express your feelings • Admit to your role in the problem (if applicable)

  5. Step 2: Verbally summarize the feelings for clarification • State the problem the way you understand it. • Ask if this is accurate. • What the other person meant, etc. • Do not read minds! • Remain neutral rather than negative in your reply. • Avoid using threats, insults or commands.

  6. Step 3: Look for Solutions • Negotiate for a win-win solution • Consider all possible solutions • Pick all solutions apart for consequences • Offer to change some aspect of your own behavior for a compromise • Offer to help the other party • Be involved in the change or solution • The best solution involve some change in both parties.

  7. Step 4: End with an expression of love for each other • This is important and should not be left out! • You may be hurt, but still accept your responsibility for the conflict. • Say it with love and sincerity.

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