Assertive Conflict Resolution. Win-Win Solutions. Aggressive Behavior. When I take my own rights into account and not the other person’s. Everyone should be like me I’m never wrong Closed minded Interrupts Domineering/Bullying Handle conflict by harming others. . Passive Behavior.
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Assertive Conflict Resolution
Conflict: When two people Disagree on an issue.
Conflict Resolution: A communication skill that encourages a better understanding of the other person’s point of view, helping to resolve conflicts in a positive way.
Win-Win Conflict Resolution: A belief that everyone can win by co-operation and avoiding competition and comparing
When we are able to resolve internal and interpersonal
conflicts, Using win-win problem solving.
Every relationship will have some conflicts
at some time or other.
When we use win-win problem solving,
it strengthens the relationship.
When we don’t, it destroys it.
The person who is negatively affected by the Problem.
What is the Owner’s responsibility?
To find a way to resolve the problem,
even if he is not the Cause of it.
Look at things from another’s perspective and try to see their point
Or view and look for a solution that meets both underlying needs.
Eskimo or Indian?
Young or Old
Young or Old
What do you see?
You and your spouse have one car. You need to go
to a meeting tonight, and your spouse wants visit a
How many Solutions can you come up with?
Cake Cutting Exercise
You are in charge of a Birthday party for four Children. You have one
Cake and need to cut it in 4 equal parts. Brainstorm with your partner
How many different ways you could cut it.
Or,cut it in equal layers
Remember to use I-Messages
and Active Listening!