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Coworker Relationships . Chapter 7. Coworker Relationships. Reasons for Workplace Relationships. Proximity Shared interests Shared tasks Need satisfaction. Needs Satisfied by Relationships. Support Power Expertise Social exchange. Bridge & Baxter (1992). Benefits Accessibility

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Reasons for workplace relationships l.jpg
Reasons for Workplace Relationships

  • Proximity

  • Shared interests

  • Shared tasks

  • Need satisfaction


Needs satisfied by relationships l.jpg
Needs Satisfied by Relationships

  • Support

  • Power

  • Expertise

  • Social exchange


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Bridge & Baxter (1992)

  • Benefits

    • Accessibility

    • Commonality

    • Work assistance

    • Psychological support

  • Drawbacks

    • Objectivity strain

    • Performance strain


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Workplace Romances

  • Why?

    Benefits Drawbacks

    Improved performance absenteeism

    Better teamwork poor work quality

    Easier to work with distracted

    Coworkers—may feel jealousy, disgust, disapproval


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Employee-Customer Relationships

  • Know the customer

    • Likes and dislikes

    • Preferences

  • Take responsibility for customer satisfaction

    • Personalize service/Ask for feedback

    • Remember names, express interest

  • Treat difficult customers with respect


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Employee-Customer Relationships

  • Know the customer

    • Likes and dislikes

    • Preferences

  • Take responsibility for customer satisfaction

    • Personalize service/Ask for feedback

    • Remember names, express interest


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Employee-Customer Relationships

  • Avoid unresponsive behavior

    • Apathy

    • Coldness

    • Robotism

  • Treat difficult customers with respect


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Manager-Employee Relationships

  • Power-sharing

  • Managing diversity


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