Custodial Best Practices and Industry Trends

1. Custodial Best Practices and Industry Trends

2. First Impression • Take 5 minutes each day to see what others see…..

3. First Inspection….. • Entrances to buildings – free of dirt and debris • Glass – no visible finger prints • Floor care - should have a uniform luster appearance • Matts – should be vacuumed at the beginning and end of each day • Restrooms - stocked, trash pulled, no debris on floor, clean smell • Trash Cans - emptied, wiped, polished chrome or other material • Waiting areas – carpet vacuumed with tables wiped down • Elevators/stairs/escalators – no debris or fingerprints • Have a porter designated to police the first floor entrances, with scheduled times to tidy restrooms, police elevators, pull trash, etc.

4. Daily Maintenance – waxed hard floors Dust mop floors daily (should be done at night) Autoscrub hard floor surfaces with either a neutral cleaner or restorer Buff floors with a walk behind or ride on battery burnisher and either pink or hogs hair pad. Dust mop floors again to remove dust particles from burnisher.

5. Mat Program – the most critical component to a floor care program Place scraper mats outside entrances. These help scrape dirt and soil from footwear. Follow with the wiper/scraper mat in the breezeway, area between two sets of doors, and inside the facility. The more traffic the floor gets, the more mats. Walk off mats at entrances should cover 12-15 feet of traffic.

6. Restroom – what does yours say? Is this your restroom?

7. Is this your janitor closet? This is where your work starts.

8. Dirty mop = Dirty floor

9. Mop Bucket Styles

10. Clean mop = clean floor

11. Vendor Relationship • You should have a Primary and Secondary • Should be large enough to handle your account • Hold them accountable for low / reasonable prices • Should know your operation in and out • Provide assistance with problem solving • Bring you equipment / supplies that meet your operational needs, not just to sell product. • Assist in all levels of training • You need a partner not an order taker!

12. Equipment & Supplies • Vacuums • Micro Fiber • New Generation Mopping • Dilution Control • Belt Sprayers, Dust Covers • Color Coding • Chemicals: Green, Bio-based, Enzymes, Chemical Free

13. Small equipment must -haves Employees must have the right equipment to do the job properly, reduce stress, increase productivity, and improve safety. Basic needs: 2 sided (or double bucket) mop bucket Cloth or microfiber dusters (not feather dusters) Vacuum cleaners appropriate to job (backpack, hip, upright, corridor) 2 in one spray bottle/paper towel Clean dry and wet mops (either cleaned on-site or through laundry service) Cleaning chemical dispenser system Outdoor blowers/vacs to clean entrances and garages

14. Modern Equipment Are you still using the same machines from 20 years ago…

15. Riding Scrubber • If you demand high levels of cleaning with the ultimate in green benefits, this is what you've been looking for. • Save up to 70% in solution • Extend your pad life by 40% • Longer battery runtimes • Reduce labor time • Reduce risk of injury

16. Improved Equipment Cylindrical Brush Autoscrubber easy to use reduces fatigue prevents injuries provides greater pressure on tile surfaces than rotary machines allows employees to get along baseboards and corners, improving overall appearance of floors and reducing labor uses less water and chemical than traditional machines

17. Battery Burnisher

18. Floor Machines 3M natural blend pad 3M high productivity pad Surface Prep Pad (red/black)

19. Types of Wax Applicators Kaivac motion Back pack application Push button application

20. Total Restroom Cleaning Windsor Compass 2 Kiavac

21. Vacuum Cleaners Backpack vac Battery powered hip vac Battery powered sweeper Upright vac Space vac

22. The Year Ahead • Doing More with Less • Increase Productivity • Increased Quality • Shrinking Budgets • Green Moving to Sustainability • Partnering and Solutions?

23. Process & Procedures • Work Loading • Team Cleaning • Day Cleaning • Cross Training • Hygienic Cleaning/Cleaning for Health • Outsourced Management

24. Cleaning Specifications • Task Frequency Based • 3/8” round wood with lead insert • Rubber eraser • Painted yellow • Performance Based • I want an instrument that will write. • Centralized Trash Collection • Shred, Recycle, Compost • Surfaces & Coatings

25. Green Cleaning – A light look Single stream recycling Metered paper towel dispensers Integrated Pest Management Low flow chemical dispenser systems Updated floor care equipment Restroom odor control – no odor

26. Audits, Inspections, Quality • Appearance versus Science • Customer Complaint Inspection • Let’s Go See! • Web Based Inspection Systems • Measure, measure, measure. • Communicate, communicate, communicate • Better to understand & implement new audits and science-based inspections BEFORE client makes a requirement to meet new certifications.

27. Things Have Changed, Have You? • Pinpoint Your Opportunity to Improve • Don’t Stay Stuck In 1975 • Evaluate Your Organization & Operation • Evaluate Your Employee’s • Determine Your Goal • If You’re Not Ready For A Complete Change, Identify Easily Accepted Changes Which Move You Toward Your Goal.

28. 10 Issues that Create Performance Problems • Executive Directors / Upper Management not involved or visiting projects. The on site Project Managers and employee's need to know upper Management is watching and are interested. • On site Project Manager doesn't know or understand the SOW or how the cost for the contract was developed. In some cases they do not know how many labor hours, supplies or equipment are allowed in the contract. • No outside QC Inspections are being performed. Someone other than the on site staff needs to perform an Inspection at least monthly. • No structured cleaning process is being used. In many cases employees have created their own process and are cleaning at their own pace. • 5. Out of date or sub-standard equipment is being used.

29. 10 Issues that Create Performance Problems cont. 6. Cleaning chemicals not performing as needed. In most cases multiple lines of chemicals are being used and in some instances chemicals are not being mixed properly. This should be changed to one line and the dispensing process streamlined. 7. There is no formal and ongoing training program to include a new employee orientation. 8. Staff and employees need to be periodically reevaluated, retrained and/or replaced if needed. 9. Dirty mops being used. Clean mops and rags should be used daily. Mops and rags should be washed in a washer and dried in a dryer in order to remove soil from the buildings and prevent mold and mildew from being spread around the buildings.(Rinsing them out does not work) 10. Government customers / Tenants do not understand the cleaning process and or the cleaning schedule.

30. Training Recommended Training SourceAmerica– we provide several classroom and textbook training opportunities. Diversey / Spartan – available for purchase videos, posters, binders and documents to use throughout the year. Nilfisk/ Clark / Windsor – schedule monthly training with staff on various floor care equipment and techniques. Project Manager/Corporate designee – classroom training and hands on training on regulatory issues and policies. Ask questions when walking around to test for understanding of emergency operations plan, MSDS, customer satisfaction. If not continually trained and inspected, housekeepers will regress to the way they have always cleaned, regardless of what you teach in a class. Many vendors have excellent training programs that are user friendly for both the employee and the supervisor. Too often, the vendor trains the Project Manager instead of the supervisors and front line staff. Everyone must be involved in the “hands on” training for a program to be effective. I recommend using the same vendor for both surface and floor care equipment. They are designed to complement each other and improve quality of product.