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Job Coaching in Practice

Learn how to identify and develop natural and workplace supports, demonstrate systematic coaching strategies, and promote social inclusion in job coaching. Explore the evolving role of a job coach and the importance of balancing technical skills and support development. Discover strategies for transitioning from professional to natural supports and promoting social inclusion.

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Job Coaching in Practice

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  1. Job Coaching in Practice Transitioning from Professional to Natural Supports

  2. Learning Objectives At the completion of this session, participants will be able to: • Identify Natural and Workplace Supports • Demonstrate Strategies for Transitioning from Professional to Natural Supports and promote Social Inclusion • Demonstrate Systematic Coaching Strategies • Define Fading as an Active process of “Building In” Supports

  3. Evolving Role of Job Coach • Trainer of Technical Skills and Workplace Consultant • Relationship Builder and Developer of Natural Supports • Business Analyst and a Business Service Representative • A Community Ambassador and Mentor • Functional Capacity Builder and Behavioral Strategist

  4. Which is More Important? As a Job Coach, which is more important: To be a technician to implement all technical skills needed to perform job functions? OR To develop natural and workplace supports to promote social inclusion?

  5. Equally Important! • As Job Coaches we must find a BALANCE of BOTH! This is key for long term employment success. • Good teaching techniques and a strong skill set to develop natural and workplace supports.

  6. Sources of Support • Natural Supports: Family, friends, co-workers, supervisors, mentors, environmental cues and natural reinforces • Workplace Supports: Training & Orientation, Human Resources, Management Culture, Career Development, Labor Unions, EAP, Company Wellness Programs, Social Events/Break times

  7. Strategies for Transitioning from Professional to Natural Supports • Actively involve: • Employer • Supervisors & • Co-workers in all aspects of job site technical skills training strategies • Convey the job coach role to employer and co-workers as a: • Facilitator of supports • A resource consultant • And a trainer of technical skills. …. RATHER than a social service staff assigned to an individual!

  8. Strategies for Transitioning from Professional to Natural Supports • Assist employers and co-workers on “how to” best teach new skills and build functional capacity according to individuals’ learning style and personal preferences. • Teach self-management and self-instruction strategies for maintaining performance on tasks. • Identify specific co-workers to seek out when assistance is needed. • Identify and use natural reinforces and environmental cues.

  9. Strategies for transitioning from Professional to Natural Supports • Find and link individual to others in the workplace who share similar interests. • Don’t limit your role as an “attachment” to the individual. • Expand your presence to support job functions in the work environment.

  10. Does your Work Culture Promote Social Inclusion? • Orientation & Training • Co-workers in Similar Jobs • Rules & Policies • Advancement • Uniform/Dress • Workplace Items • Pay/Benefits

  11. Does your Work Culture promote Social Inclusion?? • Company Programs • Performance Review • Feedback Solicited • Break Customs • Workplace Celebrations • Transportation

  12. Natural Supports & Social Inclusion • Natural Supports & Social Inclusion: • Is a Strategy for creating Opportunity • Promotes successful inclusion into the work culture • Results in direct hire by employers at competitive wages in integrated jobs • Increases Independence • Is a Strategy for adding value to business • Reduces long term job coaching supports

  13. Systematic Coaching Strategies Let’s focus on 6 Systematic Coaching Strategies: • Analysis: • Work Culture Analysis • Job & Task Analysis • Individual Learning Style analysis • Direct Instruction (Prompts): • Demonstration • Error Correction • Reinforcement • Emergence of Natural Supports: • Natural Cues, • Natural Reinforces • Social & Behavioral Skills Training: • Behavioral Analysis • Soft Skills Modeling

  14. Systematic Coaching Strategies • Self-management: • Techniques & Devices • Self Prompting • Cue Adaptation • Counters & Timers • Pre-taped Instructions • Fading: • Identify & use Natural Reinforces • Train Natural Supports • Highlight Environmental Cues

  15. Fading: An Active Process Fading: • Is a “build up” of natural supports & interpersonal relationships, RATHER than a reduction of professional supports. • Acts as a bridge of supports for EACH area where individual needs assistance. • Creates self-sustaining supports, rather than a dependency on outside assistance. • Facilitates social inclusion. • Reduces job coaching costs.

  16. Upcoming Webinar Part IV: Building Career Paths • Job Coach Competency 4: • Advocacy • Knowledge of Community Supports • Transportation • Use of Supports in the Workplace to Advance Careers Thursday, December 4th from 2:30-3:30pm

  17. Questions? Contact Us! Center for Excellence & Advocacy 662 Hartford Avenue Providence, RI 02909 Joanne DelAngelo, Director, Community Based Training Jdelangelo@fedcap.org 401.283.1110 Jillian Grossguth, Training Support Coordinator Jgrossguth@fedcap.org 401.283.1107

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