Creating a Best Place to Work in a non-profit world

1. Creating a Best Place to Work in a non-profit world Presented by: Dietrich Sauer Executive Director of Human Resources Coconino Community College Northern Arizona Center for Nonprofit Entrepreneurship Conference 2019

2. Core Topics of the Day • Hiring Humans, Non-negotiables and Foundation Inspections • Change your prescription while checking your un-intentional Bias’s at the door Consult your own legal resource regarding any of the items mentioned before taking any action with your organization!

3. How you hire – Beyond Fit

4. Centennial Job Interview https://www.youtube.com/watch?v=Uo0KjdDJr1c

5. New Prescription: Generations They don’t have the same work ethic that we do They don’t respect authority They don’t work hard enough They don’t want to put in their dues Millennials! They are never on time No! The Greatest Generation said this about the Baby Boomers Our opportunities are no different than they were 50 years ago, our technology, our economy and culture are. Centennials live in a very different world

6. How you hire – Beyond Fit • Zappos Story • Zappos Culture fit • Training / Job / Check • How Crazy are you • Hire for fit (redefined), train for skill • Need price of admission skills • Best interview questions. What are you trying to learn? • How does it differentiate candidates • Does it get you want you what?

7. Employee Engagement Building Blocks

8. Equal Opportunity, Harassment Free and Safe Workplace – Non Negotiable Safe workplace/ Harassment Free/ non Discriminatory: • Workplace Safety: Do you have a safety team or officer? Do you have a process to report and address concerns? Safety Audit? • Harassment & EEOC 101: Protections/ reasons for harassment: Religion - Ethnicity – Gender - Sexual Orientation – Age – Disability – Appearance – Weight – Height - Job Title - Where they live - What they eat – Clothes – Language - Tenure with an organization - Job Performance (good or poor) - Telling the truth (or not) - Purposefully being held to a different standard than others - What they believe they perceive - What they believe they are entitled to. • How it occurs: In-Person - From a distance – Phone – Texts – E-mail – Facebook – Twitter – Notes – Symbols - Body language – Gifts - Overt positive or negative behaviors – Verbally – Physically - Threat of job loss/lack or promotion - Other threats - and More

9. Non-negotiables: Legal, Practice, and FAQ • Always pay people right! Follow City of Flagstaff Minimum Wage rules • Hourly vs. Salaried employees - FLSA Exemption Test • Careful with comp-time: Post-it note disaster • Depending upon your size, be aware of Affordable Care Act, FMLA, etc. • Always use the Facebook post test (used to be called the headline test) • Use social media in your decisions? Careful of Bias • What is unconscious bias? • Graduation dates, names, compensation locations, clothing (unless it’s a BFOQ – Bona fide occupational qualification) • Job Descriptions, Job Descriptions, Job Descriptions, Job Descriptions, Job Descriptions & More Job Descriptions.

10. Foundation Inspection • Yes, policies and procedures tell you how to do things and what is expected. • They protect you and keep you in compliance. • Most policy and procedure manuals are solely written for this purpose • Consider this as an opportunity • Make them employee friendly • Tell your story • Create a policy that is fun! • Dog policy • Approved time to volunteer somewhere else? • Make the employee of the month park in the farthest parking spot • Build your culture from this as your foundation.

11. Change from Fear to Opportunity • Stop treating exempt employees like they are hourly. • Don’t penalize employees for asking questions of others without going to you first. • If someone is not the right fit, move on. • Be courageous and address situations immediately – give the opportunity to succeed. • Consider what people say about you when you are not in the room as an opportunity to tell great stories. • Drop your low-wage ball and chain. • Listen – Listen to Learn – You can’t learn something new while you are talking.

12. New Prescription: Words, Phrases, and Sayings the need to go away • That’s the way we’ve always done it. • But that is what others do? We should be like them? • Wow, they had 3 jobs in 10 years. They are not stable. • “No, we can’t do that.” • What you do is certainly special, but it’s not that special…. • But they typed letters about shoes before, I don’t think they have direct experience in typing letters about gloves, they might not be a fit – or we should pay them less. – Dude, they typed letters! • I’m the boss, it doesn’t have to make sense.

13. What can you do for employees when your budget is thin? • Time • Personal Involvement & Engagement • Gamification Principals & Recognition • Join forces & Collaborate

14. Group Work – Brainstorming of ideas You have a magic wand. What would you create for each of these 4 items? Create Time for your staff (2) New Way to Recognize Staff (3) Add new benefits to your organization (4) Expand your professional knowledge & Network

15. Group Report Outs!

16. The HR Guys Ideas Benefits Recognition Time Alternative Work Schedules Create Family Time off (CA) Group/Team Scheduling Purposeful time Wellness Positivity Rotation of Job Duties Teach your core functions Cell phone discounts – Ask! Discounts from donors Add levels of experience Add levels of attendance Publish! Stories, Announcements, Anniversaries, and more Leverage your Governing Board

17. Build Your Network