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Diploma Aggregation Service Becta: 14-19 Diplomas: Learning the lessons of the new operating model 24 November 2008 Richard Fitzpatrick Minerva Project Manager. Content. Context Role of the aggregation service Learner Accounts High level process What it looks like

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  1. Diploma Aggregation Service Becta: 14-19 Diplomas: Learning the lessons of the new operating model24 November 2008Richard FitzpatrickMinerva Project Manager

  2. Content Context Role of the aggregation service Learner Accounts High level process What it looks like The bigger picture (service structure and interfaces) Security Access and training DAS and the MIAP LRS Service support Current state Next steps Questions

  3. Minerva project background • Feb 2005 Government published 14-19 Education and Skills White Paper. • Introduced concept of the Diploma (component based, designed to develop an individual’s skills through a mix of theoretical and practical learning) • QCA given responsibility for ensuring that “the systems to deliver Diplomas are effective and efficient” • Jan 2007 Minerva project remit amended to focus exclusively on delivery of the IT to enable Diploma awarding • Sept 2007 Steria engaged as IT Supplier to deliver the Diploma Aggregation Service 3

  4. AB AB AB AB AB AB Centre Centre Centre The Diploma Challenge Consortia of schools, colleges and work based learning providers Multiple Component Awarding Bodies (CAB) Diploma Awarding Body (DAB)

  5. Role of the Diploma aggregation service The purpose of the service is to support the awarding of Diplomas through data sharing and aggregation. • It records Diploma constituent qualification results against each learner. • It aggregates a learner’s results and applies ‘rules of combination’ to determine if sufficient results have been achieved for a Diploma to be claimed. • If sufficient results are achieved, the system calculates a trial grade so the Diploma can be claimed and awarded by a Diploma awarding body.

  6. Learner Accounts Every Diploma learner will need a Diploma learner account • Used to post and collate results of Diploma constituent qualifications within the Diploma aggregation service. • Administered on behalf of a learner by the Learner administrator (the person, usually an Exams officer, who is responsible for creating and maintaining learner accounts on the aggregation service for their centre). • Opened for each Diploma learner by the Home Centre Learner administrator using the learner’s Unique Learner Number (ULN). • Requires basic personal details, for example, ULN, family name, given name, DOB and gender.

  7. How it works - high level process OpenLearnerAccount Enterlearner withCAB Yes ULN? No Obtain ULN CollateDiplomaresult Notify centre of completedDiploma andissue trial grade ClaimDiploma DAB issuesDiploma Key Awarding Body activities Diploma aggregation service activities Centre activities Learner activities EO updateLearnerAccountwith PLTSand WE Diploma learner Completelearning CAB updatelearneraccountwith results Decide to claimDiploma

  8. The bigger picture

  9. Diploma aggregation service web browser

  10. Protecting all our interests • A secure service governed by strict terms and conditions… • Access restricted to authorised users (learners have no direct access) • Commercial agreements in place between QCA and DAS users • Online T’s & C’s • Access to information limited by user profile… • Role based (e.g. Learner Administrator, Learner Data Viewer, TPLA) • Controlled at two levels (System Administrator; Local Administrator) • Industry standards applied… • ISO/IEC 17799:2005 • ISO27001 • e-Government Framework compliant (and W3C, WAI, WCAG) • DPA compliant

  11. Access and Training Timings • Early adopters opened learner accounts in July • The full service for recording learner achievements and triggering a Diploma went live 1 September 2008 Training • ‘Train the trainer’ • Classroom based with supporting CBT • Role based • Rollout June - October

  12. DAS and the MIAP LRS Memorandum of Understanding Scope of services necessary for the operation of the DAS Service Levels Issue Escalation and Dispute Resolution Process DAS Management Board MIAP are represented DAS Operations Group Consultative group for ABs; includes MIAP Also: DAS Advisory Group Consultative group for key stakeholders; AoC, EOA. 12

  13. Service support Service management helpdesk environment

  14. Management Summary of service operations  Full Service Operational since 1st September • 11 Release1 early adopter Centres • 870 centres now online • Over 5000 Learner accounts opened to 20th November • All Help Desks and data feeds active • Key service levels in operation with monthly reviews with all suppliers • Daily, weekly and monthly service reports • Key Risks: • High volume of Wave 2/3 centres need to be managed • The service could be destabilised by high volume of change requests

  15. Next steps DAS ‘on-boarding’ activity for Phase 2 CABs/DABs began this month MIS Technical Workshop 20th October – some take-up to on-board Release 3 in early March, then project closure For further information on the Diploma aggregation service, visit our project website; www.diploma-aggregation-service.co.uk 15

  16. Any Questions?

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