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Leading through Change. Anne Goulding Professor of Library and Information Management School of Information Management. Study 1. Participants Librarianship students (online questionnaire) Mid-career professionals (online questionnaire) Library leaders (telephone interviews).

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Leading through change

Leading through Change

Anne GouldingProfessor of Library and Information Management

School of Information Management


Study 1
Study 1

  • Participants

    • Librarianship students (online questionnaire)

    • Mid-career professionals (online questionnaire)

    • Library leaders (telephone interviews)


Political skills
Political Skills

  • Communication

  • Advocacy

  • Negotiation/infuencing

  • Political sensitivity

  • Knowledge of the wider environment


Internal marketing
“Internal Marketing”

“Internal marketing is integral to change management, and a lack of internal marketing and the ability to suppress discussions and then ‘sell’ change to an entire staff at a critical juncture in the context of re-shaping the library (to fulfil the leader’s new vision), thereby minimising resistance and optimising staff morale is a tactic sorely lacking in many public sector institutions”




Innovation and leadership
Innovation and Leadership

  • Distributed leadership

  • Collaboration

  • Service innovation


Distributed leadership
Distributed leadership

  • Low formalization

  • High levels of autonomy

  • “[a]bility to ‘let go’ – the best leaders allow their team to use their own initiative (whilst still being supportive and guiding where necessary)”


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