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Leading through Change. Anne Goulding Professor of Library and Information Management School of Information Management. Study 1. Participants Librarianship students (online questionnaire) Mid-career professionals (online questionnaire) Library leaders (telephone interviews).

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leading through change

Leading through Change

Anne GouldingProfessor of Library and Information Management

School of Information Management

study 1
Study 1
  • Participants
    • Librarianship students (online questionnaire)
    • Mid-career professionals (online questionnaire)
    • Library leaders (telephone interviews)
political skills
Political Skills
  • Communication
  • Advocacy
  • Negotiation/infuencing
  • Political sensitivity
  • Knowledge of the wider environment
internal marketing
“Internal Marketing”

“Internal marketing is integral to change management, and a lack of internal marketing and the ability to suppress discussions and then ‘sell’ change to an entire staff at a critical juncture in the context of re-shaping the library (to fulfil the leader’s new vision), thereby minimising resistance and optimising staff morale is a tactic sorely lacking in many public sector institutions”

innovation and leadership
Innovation and Leadership
  • Distributed leadership
  • Collaboration
  • Service innovation
distributed leadership
Distributed leadership
  • Low formalization
  • High levels of autonomy
  • “[a]bility to ‘let go’ – the best leaders allow their team to use their own initiative (whilst still being supportive and guiding where necessary)”
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