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Leading People and Organizations Through Change. Betty Stallings, President Building Better Skills. Aspects of Change. Voluntary or Involuntary Intensity Duration Significance Ambiguity . Stages of Change. Endings Transitions Beginnings Beyond Beginnings. Loses Gains.

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leading people and organizations through change

Leading People and Organizations Through Change

Betty Stallings, President

Building Better Skills

slide2

Aspects of Change

  • Voluntary or Involuntary
  • Intensity
  • Duration
  • Significance
  • Ambiguity
slide3

Stages of Change

  • Endings
  • Transitions
  • Beginnings
  • Beyond Beginnings
threat and opportunity personalities
Threat typesOpportunity types

Negative about change Positive about change

Focuses on the loss Focuses on gains

Less self-confident Confident

Can’t tolerate ambiguity Accepts uncertainty in life

Low tolerance of stress Handles stress well

Defends against negative Activates coping mechanisms when

feelings in change negative feelings arise

Threat and Opportunity Personalities
slide6
Denial .

Disorientation .

Worry/Fear .

Anger .

Bargaining .

Sadness

Realignment

Hope & Excitement

Action Planning

Internal Exploration

Acceptance

Emotional Process of Change

slide7

Effective Organizational Change

Ch = (D×M×P×T) > C

  • Ch = Change will be successful when:
  • D = Dissatisfaction with Status Quo
  • M = Proposed new Model
  • P = Planned Process for change
  • T = Trust in change agent
  • > = Greater than
  • C = Cost (losses) to individuals & groups
slide8

Roles in Managing Change

The Authorizer – The person whose authority to approve of the change makes the change legitimate in the organization’s life.

The Change Manager – The person who is responsible for seeing that the change effort is successful (is accomplished on time and within budget)

The Change Advocate – The person who would like to see a change made but cannot authorize it and who may or may not manage it once it is authorized

The People Impacted by the Change – The people who find their behavior, relationships or work impacted by the change. These may or may not be all of the people listed above.

keys to successful change
Involvement in decisions that impact people

Effective communication creating understanding

Empathy

Vision

Feeling of dissatisfaction of status quo

Recognition for those who support change

Keys to Successful Change
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