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Vendor Profile: Panviva

Overview Panviva is a business process management software vendor that developed its SupportPoint Cloud solution to provide knowledge workers with easy access to the information they need to do their jobs right the first time, with less up-front training. SupportPoint Cloud improves overall business performance and customer satisfaction by reducing information complexity, improving compliance management, and enabling customer care, sales and marketing teams to deepen customer relationships and improve customer engagement. Table of Contents - About Panviva - Core Product/Service - Key Features - Unique Strengths - Industry & Market - Customer Case Study - Analyst Perspective - About the Research Analysts - Our Vendor Profile Methodology - About Demand Metric Vendor Profile Methodology Demand Metric Vendor Profiles combine analyst insight, customer perspective and vital statistics about vendors that are the subjects of these profiles. They provide the hype-free, need-to-know information about vendors at a glance, enabling more objective consideration of vendors and their offerings. Each vendor profile is the product of hours of analyst research, which typically includes interviews with vendor executives and established vendor clients. Demand Metric analysts use their experience and insight to ask the penetrating questions to fully expose vendor strengths and weaknesses. The resulting vendor profile is formatted in a consistent and accessible way, making it easy for readers to quickly grasp each vendors value proposition.

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Vendor Profile: Panviva

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  1. Vendor Profile: Panviva © 2006 - 2014 Demand Metric Research Corporation. All Rights Reserved. Vendor Profile January 2015 By: Clare Price, VP Research With Kristen Maida, Research Analyst Discipline: Customer Engagement Category: Customer Advocacy & Loyalty

  2. 3 4 5 6 7 About Panviva Core Product/Service Key Features Unique Strengths Industry & Market 13 14 15 About the Research Analysts Our Vendor Profile Methodology About Demand Metric 8 12 Customer Case Study Analyst Perspective TABLE OF CONTENTS © 2014 Demand Metric Research Corporation. All Rights Reserved. 3 4 5 6 7 About Panviva Core Product/Service Key Features Unique Strengths Industry & Market 13 14 15 About the Research Analysts Our Vendor Profile Methodology About Demand Metric 8 12 Customer Case Study Analyst Perspective TABLE OF CONTENTS © 2014 Demand Metric Research Corporation. All Rights Reserved.

  3. Overview: Panviva is a business process management software vendor that developed its SupportPoint Cloud solution to provide knowledge workers with easy access to the information they need to do their jobs right the first time, with less up-front training. SupportPoint Cloud improves overall business performance and customer satisfaction by reducing information complexity, improving compliance management, and enabling customer care, sales and marketing teams to deepen customer relationships and improve customer engagement. Offices Contact Information Key Facts & Figures North American Headquarters 15 New England Executive Park Burlington, MA 01803 United States European Office 1200 Century Way Thorpe Park Business Park Colton, Leeds LS15 8ZA United Kingdom Panviva Pty Ltd Level 1, 683 Burke Road Camberwell, Victoria 3124 Australia Website: www.panviva.com Email: info@panviva.com Phone (US): +1 (617) 778 2294 Year Founded/Location: 1996, Melbourne, Australia Ownership: Private Revenue Range: Private Employees: 100+ Global Presence: Worldwide Total Funding: Private Industries: Healthcare, Telecom, Insurance, Financial Services Customers: Accenture, ANZ Bank, BT, Delta Electricity, Health Alliance, Health New England, Queensland Provincial Government, Saint Mary’s Health Plans, Telstra, Vic Roads, Westpac and multiple Blue Cross Blue Shield affiliates ABOUT PANVIVA Vendor Profile: Panviva Overview: Panviva is a business process management software vendor that developed its SupportPoint Cloud solution to provide knowledge workers with easy access to the information they need to do their jobs right the first time, with less up-front training. SupportPoint Cloud improves overall business performance and customer satisfaction by reducing information complexity, improving compliance management, and enabling customer care, sales and marketing teams to deepen customer relationships and improve customer engagement. Offices Contact Information Key Facts & Figures North American Headquarters 15 New England Executive Park Burlington, MA 01803 United States European Office 1200 Century Way Thorpe Park Business Park Colton, Leeds LS15 8ZA United Kingdom Panviva Pty Ltd Level 1, 683 Burke Road Camberwell, Victoria 3124 Australia Website: www.panviva.com Email: info@panviva.com Phone (US): +1 (617) 778 2294 Year Founded/Location: 1996, Melbourne, Australia Ownership: Private Revenue Range: Private Employees: 100+ Global Presence: Worldwide Total Funding: Private Industries: Healthcare, Telecom, Insurance, Financial Services Customers: Accenture, ANZ Bank, BT, Delta Electricity, Health Alliance, Health New England, Queensland Provincial Government, Saint Mary’s Health Plans, Telstra, Vic Roads, Westpac and multiple Blue Cross Blue Shield affiliates ABOUT PANVIVA Vendor Profile: Panviva

  4. ABOUT THE RESEARCH ANALYSTS © 2014 Demand Metric Research Corporation. All Rights Reserved. Vendor Profile: Panviva Kristen Maida, Senior Research Analyst – Demand Metric Kristen has worked with Demand Metric for the past 4 years, learning about and gaining experience in all aspects of the organization. She has developed job functions in almost every department to help with Demand Metric’s rapid growth. Her specialties include: social media marketing, digital marketing, content marketing & management and business process development. Clare Price, VP Research– Demand Metric Clare is an expert in marketing strategy, branding, strategic communications, sales enablement, social media marketing, content marketing and leveraging marketing technologies. Clare is a former Gartner Research Director and helped build their Internet Strategies Services division with clients such as Microsoft, IBM, HP, Cisco, Proctor & Gamble and Wells Fargo. Her specialties include: brand strategy, brand development, customer acquisition and relationship development, content and digital marketing strategy, sales enablement and social media marketing. ABOUT THE RESEARCH ANALYSTS © 2014 Demand Metric Research Corporation. All Rights Reserved. Vendor Profile: Panviva Kristen Maida, Senior Research Analyst – Demand Metric Kristen has worked with Demand Metric for the past 4 years, learning about and gaining experience in all aspects of the organization. She has developed job functions in almost every department to help with Demand Metric’s rapid growth. Her specialties include: social media marketing, digital marketing, content marketing & management and business process development. Clare Price, VP Research– Demand Metric Clare is an expert in marketing strategy, branding, strategic communications, sales enablement, social media marketing, content marketing and leveraging marketing technologies. Clare is a former Gartner Research Director and helped build their Internet Strategies Services division with clients such as Microsoft, IBM, HP, Cisco, Proctor & Gamble and Wells Fargo. Her specialties include: brand strategy, brand development, customer acquisition and relationship development, content and digital marketing strategy, sales enablement and social media marketing.

  5. OUR VENDOR PROFILE METHODOLOGY Demand Metric Vendor Profiles combine analyst insight, customer perspective and vital statistics about vendors that are the subjects of these profiles. They provide the hype-free, need-to-know information about vendors at a glance, enabling more objective consideration of vendors and their offerings. Each vendor profile is the product of hours of analyst research, which typically includes interviews with vendor executives and established vendor clients. Demand Metric analysts use their experience and insight to ask the penetrating questions to fully expose vendor strengths and weaknesses. The resulting vendor profile is formatted in a consistent and accessible way, making it easy for readers to quickly grasp each vendors value proposition. Vendor Profile: Panviva OUR VENDOR PROFILE METHODOLOGY Demand Metric Vendor Profiles combine analyst insight, customer perspective and vital statistics about vendors that are the subjects of these profiles. They provide the hype-free, need-to-know information about vendors at a glance, enabling more objective consideration of vendors and their offerings. Each vendor profile is the product of hours of analyst research, which typically includes interviews with vendor executives and established vendor clients. Demand Metric analysts use their experience and insight to ask the penetrating questions to fully expose vendor strengths and weaknesses. The resulting vendor profile is formatted in a consistent and accessible way, making it easy for readers to quickly grasp each vendors value proposition. Vendor Profile: Panviva

  6. ABOUT DEMAND METRIC Demand Metric is a global marketing research & advisory firm serving a membership community of over 38,000 marketing professionals, CEOs, and business owners with advisory services, custom research & benchmarking reports, solution studies, consulting methodologies, training, and a library of 500+ premium tools and templates. Using Demand Metric resources, members complete projects faster and with greater confidence, boosting respect for the marketing team and making it easier to justify needed resources. Our 1,000+ clients range from start-ups to members of the Global 1000. To discover how Demand Metric can help you become more strategic, please visit us online at www.demandmetric.com To download the rest of this report, become a Demand Metric member today! Vendor Profile © 2014 Demand Metric Research Corporation. All Rights Reserved. ABOUT DEMAND METRIC Demand Metric is a global marketing research & advisory firm serving a membership community of over 38,000 marketing professionals, CEOs, and business owners with advisory services, custom research & benchmarking reports, solution studies, consulting methodologies, training, and a library of 500+ premium tools and templates. Using Demand Metric resources, members complete projects faster and with greater confidence, boosting respect for the marketing team and making it easier to justify needed resources. Our 1,000+ clients range from start-ups to members of the Global 1000. To discover how Demand Metric can help you become more strategic, please visit us online at www.demandmetric.com To download the rest of this report, become a Demand Metric member today! Vendor Profile © 2014 Demand Metric Research Corporation. All Rights Reserved.

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