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Welcome

Welcome. India Post. Our Vision:. India Post’s products and services will be the customer’s first choice. Our MISSION. To sustain its position as the largest postal network in the world touching the lives of every citizen in the country

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Welcome

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  1. Welcome

  2. India Post

  3. Our Vision: India Post’s products and services will be the customer’s first choice

  4. Our MISSION To sustain its position as the largest postal network in the world touching the lives of every citizen in the country To provide mail, parcel, money transfer, banking, insurance and retail services with speed and reliability To provide services to the customer on value-for money basis

  5. Our MISSION To continue to deliver social security services and to enable last mile connectivity as a Government of India platform

  6. Core values We will maintain our iconic status as a unique and trusted national institution by: Always providing the human touch in all our interactions with society Being responsive & reliable Demonstrating the highest order of integrity, honesty, transparency and professionalism Discharging our responsibilities towards the society in an environment of deep trust, mutual respect and a culture of ‘service before self’

  7. Strategic Goals Achieve the long term goal of financial self sufficiency by generating surpluses from services(existing & new) outside our universal service obligation Develop, implement & operate a system of standards with accountability for performance Develop a scalable & flexible technology infrastructure to support our operations

  8. Strategic Goals Be the preferred, trusted & reliable service partner of all customers Ensure that India Post acquires all required people capabilities to deliver its chosen services portfolio Be the interface between citizens & the government

  9. Important Mile stones of India Post India Post the oldest organisation came into existence in 1854 i.e. 158 years old Postal Services started to use the service of railways since 1854 i.e. with starting of Railway service from Thane to Mumbai for carrying mail Postal Life Insurance was started on 01.02.1884 Speed Post was introduced on 15.08.1986 Rural Postal Life Insurance was started on 24.03.1995

  10. Important Mile stones of India Post Speed net was started in the year 2001 National Pension Scheme was introduced through Post Offices for the citizens w.e.f. 01.05.2009 Project arrow was conceived in April 2008 eMO was introduced on 10.10.2008 MO Videsh was introduced on 24.10.2009 MNOP for Speed net was started in March 2010 Register-net was started on 25.07.2011 MNOP first class mail started in Feb 2012 India Post 2012- Project approved in 2010 & is under process

  11. Organisation structure Organisation structure DDG, Directors

  12. Organisation structure OrganisationStructure

  13. Exercise 1

  14. Our MISSION DIRECTORATE ARMY POSTAL SERVICE Director General Posts CIRCLE Chief Postmaster General Postmaster General REGION CIRCLE STAMP DEPOT POSTAL STORE DEPOT MAIL MOTOR SERVICE Sr.Supdt/Supdt POSTAL/RMS DIVISION Administrative structure INDIA STATE RLO Manager Superintendent Superintendent Manager IP/ ASP POSTAL/RMS SUB DIVISIONS

  15. Operational Structure(Postal) TOTAL POST OFFICES: 1,54,866 BRANCH POST OFFICES: 1,29,402

  16. TYPES OF RECORD OFFICES SUB RECORD OFFICE RECORD OFFICE HEAD RECORD OFFICE SECTIONS MAIL OFFICE SORTING MAIL OFFICE TRANSIT MAIL OFFICE SECTIONS Operational Structure (RMS)

  17. Accounting Network of Post Offices

  18. Exercise 2

  19. India Post – The Last Mile reach Urban Pos (10.22%) Rural POs (89.78%) Post Offices 1,54,866 Departmental Post Offices 25,464 Extra Departmental Post Offices 1,29,402 209047 Departmental Employees 257856 GDS Employees On an average, a post office covers an area of 21.23 sq. km and serves 7,814 people.

  20. India Post Largest and oldest Postal System in the world Net work of 1,54,866 Po’s out of which 1,29,402 are Branch Offices Serving the people since 1854 All Departmental Post Offices are computerised and is being extended to Branch Offices under India Post 2012 Project

  21. Revenue for 2010-11

  22. Revenue for the year 2010-11(In Millions)

  23. Expenditure for 2010-11

  24. Personal Strength as on 31.03 2011

  25. India Post –Services Offered Empowering and Connecting India

  26. Mail Services Empowering and Connecting India

  27. India Post – Savings Bank Empowering and Connecting India

  28. India Post – Savings Bank India Post is the country’s largest savings bank with deposits of more than Rs.6,18,943 crore More than 1 million people daily visit to post offices India Post – symbol of Government authority with extensive link to rural network than any other Government Department. Can play a crucial rule in financial inclusion of rural sector

  29. India Post – Remittance Services Empowering and Connecting India

  30. Insurance Services Insurance Empowering and Connecting India

  31. Retailing Services Increased Business from BSNL, e-Post, at grass root level by effective marketing and customer satisfaction Identify new area of business development Concentrate on after sale service in each product

  32. Exercise 3

  33. TECHNOLOGY All deparmental Post Offices are computerised Proposal to establish NDC(National Data Centre) to connect 817 Head Post offices Tracking facility for speed post, Registered Post and eMO Introduction of Internet base services like e-post, e-payment, electronic Money Order, Instant Money Order, IMTS, Web based grievance handling etc., web based MIS for monitoring all service Virtual post office

  34. India Post Projects – Project Arrow Scope: Getting Core right Focused efforts to significantly improve four core areas of the postal service Mail Delivery Savings Bank Remittances Office Service levels

  35. India Post Projects – Project Arrow Scope: Modernise look & feel Broad approach to upgrade, enhance capacity & quality in: Branding Technology Human resources Infrastructure Covers 8 silos

  36. India Post Projects – Project Arrow Objectives: Make a visible, tangible, & trustworthy difference in PO’s that matters to the common man Verify and certify progress on ongoing basis using clearly defined key performance indicators(KPI’s) for each improvement area Set the foundation for a comprehensive transformation of India Post

  37. India Post Projects - MNOP What is MNOP? Conceptualized to address key concerns To resolve structural issues in mail operations To ensure Quality, consistency and reliability

  38. India Post Projects - MNOP Scope: Get the core right: Optimise mail network Collection -Sorting – Delivery - transmission Standardise processes with focus on significant quality improvement Opening, processing, Sorting, Despatch Effective performance measurement system Key performance indicators based on Real data

  39. India Post Projects - MNOP Scope: Look & Feel: Improve the ambience of mail office Upgrade processing facilities Improve working conditions for employees

  40. MNOP for Speed Post - Objectives Reach a new level of excellence in speed post handling Educate each user in the system the overall perspective and the importance of his/her role in achieving excellence and meeting the commitments to customers Adopt standard practices in operations across all handling units Bring in transparency by generating viable and transaction specific MIS to improve the monitoring process

  41. What excellence is aimed at? Maximize next day delivery of articles within and across cities Bring in reliability to the service Provide efficient after sales service through increased visibility for the articles passing through the system Enhancing the look and feel

  42. What are the changes? Optimising the processing centres – introduction of sorting hubs Standardising the equipments Realigning the layout in processing centres to improve handling processes Stringent commitment to cut off times in bag closing processes

  43. Introduction of sorting hubs Existing system of closing bags by each SPC to others dispensed with Bag handling process rationalised through introduction of sorting hubs to reduce the number of bags handled bring in cost effectiveness achieve scalability 89 SPCs identified as sorting hubs on the national network that can close bags to each other; These are specialised processing centres Intra circle hubs introduced to handle mail pieces within the circle Booking interfaces not reduced POs are mapped to hubs Overall expedited processing, transit and delivery time, reduced sorting complexity (back-routing to a small fraction of mail notwithstanding)

  44. Rationalising booking and delivery Booking and delivery processes are through POs POs to segregate articles as TD or NTD only and close two bags to parent sorting hub or IC hub(if available) 89 SPCs which are now sorting hubs are optimised as exclusive processing centres BNPL centres handle articles from bulk customers with large volumes MBCs, RMS units and OSAs(collection agents) also book articles Post offices also accept BNPL articles and maintain accounts of customers subject to certain restrictions in payment processing

  45. India Post Projects - MNOP First Class Mail Network Optimization: Existing mail offices classified into L1 and L2 offices to handle first class unregistered and registered mail 89 L1 offices and 244 L2 offices identified Post offices mapped to L2 office or L1 office Separate network for Speed Post & first class mail

  46. India Post Projects – Core Banking Benefits: Anytime and anywhere banking Standardised, simple & automated processes Technology driven projects Increase in quality of the service provided to the customers Timely & accurate information for management decision making Strong audit & internal controls

  47. India Post Projects – Core Banking Benefits: Bring down the cost of transaction and thereby improving operational efficiency Improve service quality Paving way for new value added services thereby generating additional revenue for the department

  48. Exercise 4

  49. THANK YOU

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