MSEDCL’s Mission statement and Ten Point Action Plan

1. MSEDCL’s Mission statement and Ten Point Action Plan Vijay L. Sonavane CE(IR)

2. Mission Statement

3. Mission Statement • We, as a professional company, rededicate ourselves to serve all our consumers by extending reliable and quality power supply at reasonable and competitive tariffs so as to boost agricultural, industrial and overall economic development of Maharashtra. • We commit to Honesty, Integrity and Transparency in all our actions to achieve higher standards of Consumer Satisfaction. • We aim at achieving technological excellence and financial turnaround for the overall benefit of the consumers.

4. Mission Statement (contd..) • We will strive hard for system improvement and stress upon preventive maintenance. • We will ruthlessly curb the theft of electricity. • We will encourage and support energy savings activities and Demand Side Management thereby optimizing the use of electricity.  • We will fulfill our commitment to society by improving the quality of life.

5. Ten Point Action Plan

6. Ten Point Action Plan • 1) Ensuring Reliable & Quality Power Supply Priority Focus on:- • Repairs & preventive maintenance of distribution systems. • Upgradation, renovation and modernization of distribution system. 2)  Proactive distribution network planning with viable funding plan. • Preparing sub-division wise information about consumer load profile and demand growth • Infrastructure upgradation & strengthening plan.- Sub-division wise • Preparing viable funding plan.- Sub-division wise

7. Ten Point Action Plan 3)   Consumer Grievances Redressal Systems. • Strengthening of Internal & External Consumer Grievance Redressal Systems • Single window customer facilitation centers. • MERC's Standard of Performances (SOP) as consumer charter. • RCI connections to be released on demand. • Call Centres 4)   Distribution system loss reduction • Introduction of complete accountability through Energy Accounting and complete metering of consumers. • 100% DTC metering and DTCwise loss reduction program. • Detection & subsequent prosecution in theft cases , severe action against those who abet in theft. • Reducing transformer losses and also line losses through HVDS & improve HT/LT ratio. 

8. Ten Point Action Plan 5)    Improvement in Collection efficiency • Reduction of live arrears. • Reduction of P.D. Arrears. • Zero tolerance for non-payment of bills. (Timely disconnection) • 100% billing on the basis of actual meter reading and elimination of average billing • Use of Spot billing and other special billing & collection techniques. 6)  Circles to act as profit centers. • Circles to buy the power they require, pay for it and meet their expenses through their own income.

9. Ten Point Action Plan 7)Use of technological advances and computerisation for improving the efficiency, accountability, information levels & consumer satisfaction.e.g.  • Distribution automation projects like AMR, SCADA, MIS, Communication Backbone etc. • E-tendering. • E-billing and online payment, ATM type collection centers. • Network mapping through Graphical Information System (GIS). 8)   Improved services to Ag. Consumers. • Reduction of distribution transformer failure rate.  • Target – Connections on demand to eligible consumers

10. Ten Point Action Plan 9)   Measures to improve working conditions of employees. • Improvement in work culture. • Measures to improve safety during working. • Working conditions of employees to be improved. • Honesty, Integrity & hard work of employees to be rewarded • Special Training programs for employees to improve motivation & dealing with consumers. 10)   Demand Side Management and peak load management. (Measures to reduce load shedding) • Special Separate feeders for Gaothans. • Energy saving schemes for residential, public lighting, public water works and Agricultural consumers. • Reactive power management through capacitor installation. • Akshay Prakash Yojana (Voluntary) • Load Sharing