Management Information Systems By Effy Oz & Andy Jones

1. Management Information SystemsByEffy Oz & Andy Jones Chapter 13: Risks, Security and Disaster Recovery www.cengage.co.uk/oz

2. Objectives • Describe the primary goals of information security • Enumerate the main types of risks to information systems • List the various types of attacks on networked systems • Describe the types of controls required to ensure the integrity of data entry and processing and uninterrupted e-commerce

3. Objectives (continued) • Describe the various kinds of security measures that can be taken to protect data and ISs • Outline the principles of developing a recovery plan • Explain the economic aspects of information security

4. Goals of Information Security • Protecting IT resources is a primary concern • Securing corporate ISs increasingly challenging • Major goals of information security • Reduce risk of systems ceasing operation • Maintain information confidentiality • Ensure integrity of data resources • Ensure uninterrupted availability of resources • Ensure compliance with policies

5. Risks to Information Systems • Downtime: time when IS is not available • Extremely expensive • Pan-European survey by data centre provider, Global Switch, found IT downtime cost businesses €400,000 per hour

6. Risks to Hardware • Major causes of damage to machine • Natural disasters • Fire • Flood • Storms • Blackouts and brownouts • Blackout: total loss of electricity • Brownout: partial loss of electricity • Uninterruptible power supply (UPS): backup power • Vandalism • Deliberate destruction

7. Risks to Data and Applications • Data primary concern because unique • Susceptible to • Disruption • Damage • Theft • Keystroke logging: record individual keystrokes • Social engineering: con artists pretending to be service people • Identity theft: pretending to be another person

8. Risks to Data and Applications (continued) • Risk to data • Alteration • Destruction • Web defacement • Deliberate alteration or destruction is a prank • Target may be Web site • Honeytoken: bogus record in networked database • Used to combat hackers

9. Risks to Data and Applications (continued) • Honeypot: server containing mirrored copy of database • Educated security officers of vulnerable points • Virus: spread from computer to computer • Worm: spread in network without human intervention • Antivirus software: protect against viruses • Trojan horse: virus disguised as legitimate software

10. Risks to Data and Applications (continued) • Logic bomb: cause damage at specific time • Unintentional damage • Human error • Lack of adherence to backup procedures • Poor training • Unauthorized downloading may cause damage

11. Risks to Online Operations • Many hackers try to interrupt business daily • Attacks • Unauthorized access • Data theft • Defacing of Web pages • Denial-of-service • Hijacking

12. Denial of Service • Denial of service (DoS): launch large number of information requests • Slow down legitimate traffic to site • Distributed denial-of-service (DDoS): launch DoS attack from multiple computers • No definitive cure • Can filter illegitimate traffic

13. Computer Hijacking • Hijacking: linking computer to public network without consent • Done for DDoS • Done by installing bot on computer • Hijackers usually send SPAM • Bot planted by exploiting security holes • Install e-mail forwarding software

14. Controls • Controls: constraints on user or system • Can secure against risks • Ensure nonsensical data is not entered • Can reduce damage

15. Controls (continued)

16. Program Robustness and Data Entry Controls • Computer free of bugs is robust • Handle situations well • Resist inappropriate usage • Provide clear messages • Translate business policies into system features

17. Backup • Backup: duplication of all data • Redundant Arrays of Independent Disks (RAID): set of disks programmed to replicate stored data • Data must be routinely transported off-site • Some companies specialize in data backup

18. Access Controls • Access controls: require authorized access • Physical locks • Software locks • Three types of access controls • What you know • User ID and password • What you have • Require special devices • What you are • Physical characteristics

19. Access Controls (continued) • Passwords stored in OS or database • Security card more secure than password • Allows two-factor access • Biometric: unique physical characteristic • Fingerprints • Retinal pictures • Voiceprints • Many people forget passwords

20. Atomic Transactions • Atomic transaction: set of indivisible transactions • All executed or none • Ensure only full entry occurs • Control against malfunction and fraud

21. Atomic Transactions (continued)

22. Audit Trail • Audit trail: documented facts that help detect who recorded transactions • Sometimes automatically created • Certain policies on audit trail controls required in some countries • Information systems auditor: find and investigate fraudulent cases

23. Security Measures • Organizations can protect against attacks • Firewalls • Authentication • Encryption • Digital signatures • Digital certificates

24. Firewalls and Proxy Servers • Firewall: best defense • Hardware and software • Blocks access to computing resources • Routinely integrated into routers • DMZ: demilitarized zone approach • One end of network connected to trusted network other end to public network • Proxy server: represent another server • Employs firewall

25. Firewalls and Proxy Servers (continued)

26. Authentication and Encryption • Encrypt and authenticate messages to ensure security • Message may not be text • Image • Sound • Authentication: process of ensuring sender is valid • Encryption: coding message to unreadable form

27. Authentication and Encryption (continued)

28. Authentication and Encryption (continued) • Encryption programs • Plaintext: original message • Ciphertext: coded message • Uses mathematical algorithm and key • Key is combination of bits that deciphers ciphertext • Symmetric encryption: sender and recipient use same key • Asymmetric encryption: public and private key used

29. Authentication and Encryption (continued)

30. Authentication and Encryption (continued) • Transport Layer Security (TLS): protocol for transactions on Web • Uses combination of public and symmetric key encryption • HTTPS: secure version of HTTP • Digital signature: way to authenticate online messages • Message digest: unique fingerprint of file

31. Authentication and Encryption (continued)

32. Authentication and Encryption (continued) • Digital certificates: identify identity with public key • Issued by certificate authority • Certificate authority (CA): trusted third party • Contains • Name • Serial number • Expiration dates • Copy of holder’s public key

33. Authentication and Encryption (continued)

34. The Downside of Security Measures • Single sign-on (SSO): user name/password entered only once • Saves time • Encryption slows down communication • IT specialists must clearly explain implications of security measures

35. Recovery Measures • Uncontrolled disasters need recovery measures • Redundancy may be used • Expensive • Alternatives must be taken

36. The Business Recovery Plan • Business recovery plans: plan to recover from disaster • Nine steps • Obtain management’s commitment • Establish planning committee • Perform risk assessment and impact analysis • Prioritize recovery needs • Select recovery plan • Select vendors • Develop and implement plan • Test plan • Continually test and evaluate

37. Recovery Planning and Hot Site Providers • Can outsource recovery plans • Hot sites: alternative sites • Backup sites to continue operation

38. The Economics of Information Security • Security analogous to insurance • Spending should be proportional to potential damage • Access minimum rate of system downtime

39. How Much Security Is Enough Security? • Two costs to consider • Cost of potential damage • Cost of implementing preventative measure • Companies try to find optimal point • Need to define what needs to be protected • Never exceed value of protected system

40. How Much Security Is Enough Security? (continued)

41. Calculating Downtime • Try to minimize downtime • Mission-critical systems must be connected to alternative source of power • More ISs interfaced with other systems • Interdependent systems have greater downtime • Redundancy reduces downtime

42. Summary • Purpose of controls and security measures is to maintain functionality of ISs • Risks to IS include risks to hardware, data, and networks, and natural disaster and vandalism • Risks to data include theft, data alteration, data destruction, defacement of Web sites, and viruses • Risk to online systems include denial of service and hijacking

43. Summary (continued) • Controls used to minimize disruption • Access controls require information to be entered before resources are made available • Atomic transactions ensures data integrity • Firewalls protect against Internet attacks • Encryption schemes protect messaging on Internet

44. Summary (continued) • TLS and HTTPS are encryption standards designed for Web • Keys and digital certificates purchased from certificate authority • Many organizations have business recovery plans which may be outsourced • Careful evaluation of amount spent on security measures is necessary • Government is obliged to protect citizens against crime and terrorism