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Our Service Process. The Guest, Camper, Parent Experience. Our Service Process. Warm Welcome Compliance & Anticipation of Guests Needs Fond Farewell. Horst Schulze. Our Service Process. 1. Warm Welcome Eye contact and SMILE ! Observe Greet by name whenever possible.

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Our Service Process


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our service process

Our Service Process

The Guest, Camper, Parent Experience

our service process1
Our Service Process
  • Warm Welcome
  • Compliance & Anticipation of Guests Needs
  • Fond Farewell

Horst Schulze

our service process2
Our Service Process

1. Warm Welcome

  • Eye contact and SMILE!
  • Observe
  • Greet by name whenever possible
our service process3
Our Service Process

1. Warm Welcome

  • Selection Process
  • Orientation
  • Training
  • Line Up
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Our Service Process

1. Warm Welcome

Service begins the minute the GUEST thinks they make contact with us, not when WE think that moment occurs.

  • First Impression:
    • Telephone Etiquette
    • E-Mail
    • Arrival Experience
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Our Service Process

2. Compliance and anticipation of guests needs

  • Engage and adjust to the pace of the guest
  • Fulfill expected and expressed needs
  • Anticipate
  • Ask if other assistance is needed
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Our Service Process

2. Compliance and anticipation of guests needs

  • Find a Way to Touch the Guest Emotionally
  • Create a Memory
  • Use the Tools:
      • Opentable
      • SMS
      • HotSOS
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Our Service Process

3. Fond Farewell

  • Be Thankful for the Opportunity to Serve and for Their Business
  • Ask How We Can Improve
  • Invite Back
  • Inform them of the Survey