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Get. both!. Established in 2005 Focus on: c ustomer service t echnical support outbound campaign support. You. get …. Low staff turnover Multilingual service 24/7 operation Real-time monitoring Stability and security Lower cost. You. get …. Great people Low turnover

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Presentation Transcript
slide2
Get

both!

  • Established in 2005
  • Focus on:
      • customer service
      • technical support
      • outbound campaign support
slide3

You

get…

  • Low staff turnover
  • Multilingual service
  • 24/7 operation
  • Real-time monitoring
  • Stability and security
  • Lower cost
slide4

You

get…

Great people

Low turnover

Robust infrastructure

+ Competitive pricing

= Value

Value = Tacamor!

slide5

You

accountability!

get…

  • Live monitoring
  • Call recording
  • Reporting (Client can dotheir own if desired)
  • Quality Assurance calibrated with client input
  • Service level contract
slide6

You

dependability!

get…

  • 24 x 7 x 365 operation with 9 levels of UPS protection and diesel backup power
  • Full daily backups and off-site client data storage
  • Passcard security system and 24-hour live video monitoring
  • Redundant T1 switches
  • Call recording with failover
  • And more…
slide7
So

where

are we?

Placentia, Newfoundland & Labrador, Canada

Bay Roberts, Newfoundland & Labrador, Canada

Toronto, Ontario, Canada

slide8

our

model:

Hub and Spoke Design

Placentia

Tacamor in

Photo courtesy of Don Lane

http://www.lanegallery.com

slide9

our

model:

Hub and Spoke Design

Bay Roberts

Tacamor in

Photo courtesy of Don Lane

http://www.lanegallery.com

slide10

our

model:

Hub and Spoke Design

  • 2nd most multicultural city on the planet
  • We provide service in many languages through the Toronto multilingual center

Toronto

Tacamor in

slide11

our

model:

Hub and Spoke Design

Hub: Placentia, NL, Canada

Agents

Agents

Agents

Spokes with clusters of agents in rural communities are added as needed.

slide12

PSTN

our

system

architecture

IP Network

T1 Switches

Distributed Server

Contact Center

Agents

Supervisor

Client Data Sugar CRM

Internet

slide14

So what can

do for

you?

slide15

P.O. Box 290 1 Augusta Place

Placentia • NL Canada • A0B 2Y0

Sales (877) 227-1138 Office (709) 227-1160

www.tacamor.com

Ken Hann(709) 227-1199

khann@tacamor.com