A proposal for communicating negotiating and selling
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A Proposal for communicating, negotiating and selling. Internal communicating. a neglected area in business. a tendency to overdo things a bit. reply immediately to everything that comes in it becomes a bit of a time-waster, always sending off messages left, right and centre.

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Internal communicating
Internal communicating

  • a neglected area in business.

  • a tendency to overdo things a bit.

  • reply immediately to everything that comes in

  • it becomes a bit of a time-waster,

  • always sending off messages left, right and centre

Internal communicating1
Internal communicating

  • better to have a fixed time

  • quiet time just after lunch or just before the staff knock off for the day deal with them.

Internal communicating2
Internal communicating

  • the quality of the message should be improved.

  • It is a good deal easier to understand,

  • without verbs-when writing, of course.

  • Good English creates a good impression.

Internal communicating3
Internal communicating

  • if you are busy, your colleagues are too

  • they don’t want you barging into their offices without warning with some minor query or being continually phoned up.

  • Let them get on with their work and, if they’re not urgent, save your queries for coffee time.

Internal communicating4
Internal communicating

  • common courtesy is an important part of office

  • arrive at the office not losing your temper or shouting at people

  • work with each other and as well make the circumstances as pleasant as possible.


  • a big part of our job.

  • negotiation needs to utterance to show your purpose, requirement, conception, and efficiency


  • in negotiation, should master excellent utterance to approach the communication purpose.

  • negotiation is about which the two sides’ thought, will, power etc that displayed by utterance


  • negotiation is settled up on the basis of each other’s demand

  • a two-way communicative activity depends on the information inter-communication.

  • win-win negotiation is a successful one which two sides get what they need.


  • negotiation respected benefit exchange, so it’s complex.

  • dealing with both faces and people.

  • negotiations must have a good understanding of the subject.

  • must also be aware of the general policy of the company or institution in relation to the issues

  • must be familiar with the organizational structure and decision-making process.

  • may not necessarily sufficient to read a successful outcome.

  • Personal, human factors must be taken into account.


  • The approach and strategy adopted in negotiating are influenced by attitudes as well as by a cool, clear logical analysis of the facts, and one’s interesting.

  • how to get what they want, other than to make demands and dig in their heels.

  • employing the righting tactic is more important than even in today’s vibrant business environment.


  • an eight step approach that has been found to be beneficial in sales.

  • They are: prospecting, pre-approach, approach, need assessment, presentation, meeting objections, gaining commitment, and following up.


  • Prospecting is the step where salespeople determine leads or prospects.

  • determine whether they are qualified leads, or leads who are likely to buy.

  • Qualified leads are those who have a need for the product, can afford the product, and are willing to be contacted by the salesperson.


  • the pre-approach is used for preparing for the presentation.

  • It is helpful to schedule an appointment to ensure capturing the buyer’s attention.

  • Since first contact leaves an impression on the buyer, professional conduct, including attire, a handshake, and eye contact, is advised.


  • Salespeople should evaluate the customer based on the need for the product.

  • ask questions to reveal the current situation, the source of any problems, the impact of the problems, the benefits of the solution, and the interest of the buyer.


  • The point of this is to grab the customer’s Attention, ignite Interest, create Desire, and inspire Action, or AIDA.

  • show the features, advantages and benefits of the product.

  • customer question the price or value of the product, dismiss the product/service as inadequate, and avoid making a commitment to buy, or refuse because of an unknown factor.

  • do their best to anticipate objections and respectfully respond to them.


  • use several different sales closes to move the sale forward.

  • ‘alternative close’ ‘assumptive close’, the ‘summary close’ ‘special-offer close’,

  • Following up will ensure customer satisfaction and help establish a relationship with the customer.