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Hybrid IT: A New Organization for a New Operating Model. Drue Reeves. Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day. Cloud fundamentals haven't changed. We've changed.

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Presentation Transcript
slide2

Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day.

slide8

Migration

Integration

Security

Liability

Transparency

Management

Cost

Availability

slide10

IT must rethink the way we are organized and governed to adopt cloud computing in its current state

hybrid it the cloud computing strategy a nd organizational model
Hybrid IT: The Cloud Computing Strategy and Organizational Model
  • Provider
  • Self-service
  • Metered use
  • User focus
  • Broker
  • Vet outside services
  • Forge relationship with CSPs
  • Monitor services

IT organization acting as a provider and broker

Public cloud

Internal cloud

Hybrid cloud

why build hybrid it
Why Build Hybrid IT?
  • Two purposes of the Hybrid IT organization: Protect and Serve
  • Positions IT as the broker to all IT services, regardless of service location
    • Enables IT organization to manage risk
    • Enables IT to better serve business needs with agility and scalability
  • Hybrid IT is both a cloud computing adoption strategy and an organizational structure
hybrid it the cloud computing strategy a nd organizational model1
Hybrid IT: The Cloud Computing Strategy and Organizational Model

IT organization acting as a provider and broker

Public cloud

Internal cloud

Hybrid cloud

it organization broker group
IT Organization: Broker Group
  • Purpose:
    • Assist business users and app owners rapidly self-provision and/or adopt cloud-based services.
    • Right size the use of cloud services to reduce costs
    • Assist business users/app owners select the best location to host the application/data.
  • Personnel and skill set requirements:
    • Liaisons to the biz users and app owners
    • Service architects to design the service interface
    • Security architects to manage risk (which goes where)
    • Management specialists to integrate with private and public cloud
being the broker requires a mindset change
Being the Broker Requires a Mindset Change
  • Think like a public cloud service provider (CSB)
    • Constantly attempting to find the best fit for the customer’s business, applications, data
    • Based-on customer requirements (cost, availability, security) what is the best location to host the application/data for my customer?
  • Are there additional services I can add on top of the cloud services we’re using?
  • Integrate, manage, and monitor private and public providers to enhance customer experience

15

hybrid it the cloud computing strategy a nd organizational model2
Hybrid IT: The Cloud Computing Strategy and Organizational Model

IT organization acting as a provider and broker

Public cloud

Internal cloud

Hybrid cloud

it organization private cloud operations group
IT Organization: Private Cloud Operations Group
  • Purpose:
    • Build an automated private cloud to host critical applications
    • Offer a viable alternative to shadow IT and prevent the company from taking unnecessary/preventable risks.
  • Personnel and skill set requirements:
    • Technical architects who can build a unified, multi-function cloud service
    • Orchestration/Management specialists tasked with optimizing the private cloud
    • Operations personnel tasked with operating the private cloud for faults and governing usage (e.g. showback)
what is an internal cloud
What is an Internal Cloud?

Self Service Provisioning Portal

Service Catalog

Chargeback

REQUIRED

Self-Service Provisioning Portal

Service Catalog

Chargeback System

PREFERRED

Capacity Management

Ext. Cloud Connector

Lifecycle Management

Service Governor / Infrastructure Authority

Cloud Orchestration

Configuration & Change Management

Identity & Access Management

Enterprise Service Management

Orchestrator

Performance Management

REQUIRED

Virtual Infrastructure Management

Virtual Infrastructure

Virtualization and consolidation

Physical Infrastructure

Capacity Management

19

internal cloud requires it to change too
Internal Cloud Requires IT to Change Too…
  • Think like and compete with public CSPs
    • Maintain reasonable SLAs, provisioning times, service tiers
    • Differentiate from CSP services
    • Experiment with CSPs to grasp cloud concepts and semantics (e.g., PAYG, self-service provisioning)
  • May require changes to or additional infrastructure
  • Requires governance
    • Prevent overconsumption and maintain efficiency
  • May require both business and IT process changes
    • Chargeback may change accounting techniques
hybrid it the cloud computing strategy a nd organizational model3
Hybrid IT: The Cloud Computing Strategy and Organizational Model

IT organization acting as a provider and broker

Public cloud

Internal cloud

Hybrid cloud

it organization private cloud operations group1
IT Organization: Private Cloud Operations Group
  • Purpose:
    • Forge relationship with CSPs (vet, evaluate, and negotiate)
    • Maintain a stable of providers to meet internal customer requirements, capacity overflow, scalability
    • Manage and monitor providers (SLAs, T/C, billing, auditing)
  • Personnel and skill set requirements:
    • Technical architects who can understand the CSP and build solutions using their services
    • Provider liaisons tasked with managing, dealing with, auditing, and monitoring providers
    • Operations personnel tasked with operating the private cloud for faults and governing usage (e.g. showback)
public cloud strategy also requires a mind set change
Public Cloud Strategy Also Requires a Mind-Set Change
  • Procurer and manager of external services
    • Determine provider capabilities and viability
    • Maintain a stable of providers to meet internal customer requirements, capacity overflow, scalability
    • Monitor, manage, audit, review providers
    • Deal with provider outages and hold them accountable
    • Aggregation of cloud services (e.g. billing, SSO)
what is a hybrid cloud
What is a Hybrid Cloud?

Internal cloud

External cloud

Critical svcs.

hybrid cloud is an integration of all three groups
Hybrid Cloud is an Integration of all Three Groups

IT organization acting as a provider and broker

Public cloud

Internal cloud

Hybrid cloud

hybrid clouds require mind set change
Hybrid Clouds Require Mind-Set Change
  • Think of IT services as fungible, interoperable, utility
  • Rethink where applications, application services, and data must be hosted
    • Privacy, confidentiality, and performance concerns
  • Press upon vendors for software license mobility
  • Future disaster recovery and data center migration plan
it organization traditional it group
IT Organization: Traditional IT Group
  • Purpose:
    • Maintain the existing architecture to host applications that cannot be moved to a cloud environment
  • Personnel and skill set requirements:
    • Operations personnel tasked with keeping the traditional IT environment operational
    • Migration architects and specialists tasked with devising a migration plan for critical applications to the private or public cloud
    • Point and go approach: From this point forward, cloud is the primary hosting location for new apps
bottom line
Bottom Line
  • Hybrid IT is the new IT model for the cloud-enabled era. To protect and to serve
    • Leverages public cloud for agility
    • Builds private cloud for risk management
    • Bridges with hybrid cloud for scalability
  • Hybrid IT requires a different mind-set
    • Service-oriented approach
  • Hybrid IT requires different organizational structure
    • IT service broker
    • Private cloud operations
    • Public cloud management
recommendations
Recommendations
  • Commit today to a hybrid IT strategy, reorganize and reposition the IT organization as the IT services broker
  • Build the internal cloud for critical apps
  • Utilize the public cloud for business agility
  • Prepare and bridge the private and public clouds using the hybrid cloud for scalability
related gartner research
Related Gartner Research

For more information, stop by Gartner Solution Central or email us at solutioncentral@gartner.com.

  • 2012 Cloud Computing Planning Guide: The Shift to Hybrid ITDrue Reeves (G00210316)
  • Building a Viable Cloud Adoption Strategy: Success By DesignDrue Reeves (G00203990)
  • Developing a Cloud Computing Security StrategyDan Blum (G00204011)
  • The Future of IT WorkJack Santos (G00211969)
  • Migrating Applications to the Cloud: Rehost, Refactor, Revise, Rebuild, or Replace?Richard Watson (G00207162)