welcome to training dan tobler sr account executive n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Welcome To Training Dan Tobler Sr. Account Executive PowerPoint Presentation
Download Presentation
Welcome To Training Dan Tobler Sr. Account Executive

Loading in 2 Seconds...

play fullscreen
1 / 14

Welcome To Training Dan Tobler Sr. Account Executive - PowerPoint PPT Presentation


  • 110 Views
  • Uploaded on

Welcome To Training Dan Tobler Sr. Account Executive. IP 3102 Business Phone Layout. Full Duplex, Wideband Speakerphone. Voice Mail Light. 3 Display Soft Keys. Menu Driven Display. Handset Jack. Directory Personal Speed Dial System Speed Dial Call Forward. Mute Key/Light Volume Keys.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Welcome To Training Dan Tobler Sr. Account Executive' - zeph-larson


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
ip 3102 business phone layout
IP 3102 Business Phone Layout

Full Duplex, Wideband Speakerphone

Voice Mail Light

3 Display Soft Keys

Menu Driven Display

Handset Jack

Directory

Personal Speed Dial

System Speed Dial

Call Forward

Mute Key/Light

Volume Keys

18 Flex-Keys

8 Fixed Feature Keys

Speaker Redial

Conference Transfer

Hold Hands Free

Voicemail VM Forward

Dial Pad

ip 3101 basic phone layout
IP 3101 Basic Phone Layout

Voice Mail Light

Speaker

3 Display Soft Keys

Menu Driven Display

Directory

Personal Speed Dial

System Speed Dial

Call Forward

Mute Key/Light

Volume Keys

Voicemail Key

Hold Key

4 Flex-Keys

Dial Pad

ip 3106 cordless layout
IP 3106 Cordless Layout

LCD Display

Volume Key

6 Fixed Feature Keys

Talk

Channel

Conference

Transfer

Feature

Hold

Voice Mail Light

telephone basics
Telephone Basics
  • Making Calls
    • Dial 9
    • Extensions – Same between sites
    • Back – Soft Key (Lift handset to launch call)
    • Placing Second Call
  • Receiving Calls
    • Answer First Call & Additional Calls (Call Waiting)
    • To Voice Mail
  • Park and Park Pick Up (3102)

Park Park Key + Park Extension

Park Pick Up Park Extension

telephone basics1
Telephone Basics

Transferring Calls

    • Supervised (consultative) vs. Blind Transfer
    • To VM – via Tranfer to VM Button
  • Conferencing Calls
    • Traditional (Consultative) vs. Blind Conference
  • Hold
  • Hands Free Talkback
  • Voice Mail
    • Password 1234
    • Set up first thing
    • Follow menus
telephone basics2
Telephone Basics
  • Directory
  • Redial
  • Moving Your Phone
  • Voicemail Forward (Sophisticated Do Not Disturb)(3102)
clean out old voice mail
Clean Out Old Voice Mail
  • Friday before you leave, please clear out your old voice mail messages.
  • All current voice mail message will be off line Monday morning.
voice mail
Voice Mail
  • Call Auto Attendant + # + Ext +Password
  • Greeting Options
    • # to By Pass Greeting
    • 0 Out to ____________
    • 9 Personal Operator
first thing
First Thing
  • Set up your voice mail box.

Press Purple Voicemail Button

Establish a new greeting, password, and name

  • Download Call Manager

http://000.000.000.000/Shorewaredirector/clientinstall

User Name = first initial last name

Password = changeme

Server = 000.000.000.000

call manager training
Call Manager Training

Call Manager Training

Operator Training

Agent Manager Training

Supervisor Training

important
Important

Please clean out all of your voice mail messages from your existing system on Friday afternoon.

thank you

Thank You

Dan Tobler

Sr. Account Executive