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BEST program

BEST program. Building Excellent Support at Tilburg University. Reason for the BEST program. choice in our strategic plan 2014-2017: one single, effective university remain resilient to challenges and rigors of the future

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BEST program

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  1. BEST program Building Excellent Support at Tilburg University

  2. Reasonfor the BEST program • choice in our strategic plan 2014-2017: one single, effective university • remain resilient to challenges and rigors of the future • we want to enable researchers, teachers, and students to make the difference in a rapidly developing environment Our goal • a simple, more flexible and more transparent university • staff feels part of a greater whole and combines their strengthts with those of others • decision-making is more transparent and processes are streamlined

  3. Starting points • the optimization of all essential support services for education, research and valorization of Tilburg University (review the structure of the support organization) • key approach: the bundlingof support • focus on qualityand efficiency • resources released will be allocated to the primary processes (research, teaching, and valorization) and invested in the quality of the support staff

  4. Steeringgroup Theo Camps Miranda Noordermeer Professor of Organization and Managing Director TLS Administrative Science at TIAS, Chairman of Berenschot; Hans Dieteren Bas Werker (Chairman) Managing Director TSB Professor Econometrics and Finance TiSEM Marcel van Ieperen Student Member Managing Director GS and FS

  5. Program organization Marc Bosma Willem Megens program manager assistant program manager Baukelienvan der Kamp Suzanne Kok hr expert communication expert Anneke Overbosch secretary

  6. Action plan Stakeholders at all levels will be involved in action teams on specific topics. The action teams will deliver input for the analysis of the optimal organization of support services: Alumni relations; Communication & marketing; Education support; Facility Services; Finance; HRM; ICT; Internationalization; Project support; Research support; Secretarial support; Strategic support; Valorization support Action teams will take into account not only the domain-specific processes, but also the process chains that involve several domains.

  7. Assignment action teams An analysis of the current situation A detailed description of current key-processes. An assessment of the current situation along the BEST starting point (“integration of support processes ”) and design standards. An analysis of the future situation A feasible “integration of support processes” scenario. An assessment of the new situation along the BEST starting point (“integration of support processes”) and design standards. An implementation plan What is needed to make the new organization work, including investments?

  8. Time frame 2015 September September-October November 15 January May - September 28 October Executive Board adopts preliminary design for the new support organization Executive Board decides on the detailed design for the new support organization Consultation on the preliminary design within the organization Preparations for implemen-ting the new support organization 13 Action teams (experts and clients) analyze service areas Program management makes preliminary design for the new support organization Action teams submit final reports (proposal for design of future support organization)

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