Distribution Best Practices Program
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This presentation outlines effective practices for enhancing Operator Qualification (OQ) programs through Computer-Based Training (CBT). Presented by Jerry V. Gann, Director of Texas Gas Operations at CenterPoint Energy, the session discusses the transition from instructor-led training to decentralized, technology-driven qualification processes. Key elements include the identification of covered tasks, the development of a centralized record-keeping system, and the implementation of CBT for enhanced accessibility and compliance. The goal is to streamline training, reduce costs, and ensure regulatory adherence while utilizing modern technologies.
Distribution Best Practices Program
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Presentation Transcript
Distribution Best Practices Program October 2-4, 2012 Operator Qualification & Training Best Practices Roundtable Presentation - Computer Based Training Cost Benefits CenterPoint Energy Jerry V Gann Director – Texas Gas Operations 713-539-6357 Jerry.gann@centerpointenergy.com
Company Background Metrics Insert Service Territory Map • Number of Customers 3,282,487 • Miles of Main 71,442 • Number of Employees 3,053
Training Process Before OQ • Training For Specific Tasks Were Given Once • Exception – Welding and Fusion Re-Qualification • Training Was Instructor Led • CNP Was Operating As Three Different Business Units • Most Training Was Performed At The Training Centers • The Current Process Was Not Going To Work For OQ
Vision For OQ • New Qualification Process Had To Be Decentralized • Centralized Record Keeping • Needed To Leverage New Technologies • Investigate Computer Based Training • Develop a Single Process For All Of CNP
Initial Obstacles And Opportunities • Forming a Cross Business Unit Team To Develop a Single OQ Program • OQ CBT Program Was Developed By An Industry Association • Technology – Desktop Computers And Internet Were In Their Infancy
OQ Plan Implementation • Develop a Master Covered Task • Identify All Tasks Performed By Gas Operations Employees • Identify Which Tasks Were OQ Covered Tasks (134) • Perform Job Task Analysis For Each Job Classification • Develop Training Curriculum • Purchase Off The Shelf Software And Customize • Develop Training and Field Evaluation Materials And Requirements For Each job Classification
OQ Plan Implementation • CBT Training Would Take Place In Local Offices • Knowledge Portion Of Qualification • Testing Areas Would Be Secured • Most Training Modules Have A 3 or 5 year Requalification Timeframe • Field Evaluations • Skills And Ability Portion Of Qualification • Some Covered Tasks Requires A Field Evaluation In Addition To The CBT Training Module • Field Evaluations Are Performed By Supervisors Who Have Been Trained To Perform The Evaluations
eWebOQ Platform • Employees Have Access From Any Company Computer • Centralized Record Keeping System, Updates As Employees Complete Modules • Management Can Access Employee’s OQ Records To See Who Is Due For Re-qualifications
Benefits To Current Process • Ease Of Use • One Record Keeping System • Standardized Training • Regulatory and Litigation Tested • Cost Savings –Travel, Trainers
Why Your Company was Selected • Performance Metrics Rankings (sample metric)
Future Enhancements • Developing In House CBT Modules Made Specifically For Our Company • More Streamline Covered Task To CBT Module • DVD’s Will Not Be Required
